<h2>job description</h2> <p>to facilitate the provision of a safe and healthy working environment for all building services dlo employees and others who may be affected by our undertakings</p> <h2>requirements</h2> <p>assist in the provision of comprehensive health and safety advice and training.</p> <p>contribute to the development, implementation and enforcement of health, safety and training policy, procedure and practice.</p> <p>provide information, advice and support in the areas of occupational health, health and safety training and mentoring of staff and apprentices.</p> <p>assist in the development of the dlo’s policy, procedures and practices to ensure the continued development of health, safety and welfare of all employees within building services.</p> <p>management of land, buildings, vehicles and plant under the control of the section.</p> <h2>the individual</h2> <p>previous experience in a health and safety advisory role within the construction industry and experience/ knowledge of:</p> <p>· providing advice on h&s legislation (the construction (design & management) regulations 2015) & practical implementation </p> <p>· promoting h&s improvements</p> <p>· h&s investigations, inspections and monitoring · accident reporting and investigation</p> <p>hnc/d in construction related or health and safety discipline (or equivalent)</p> <p>nebosh general certificate or similar</p> <p>ability to work using initiative and common sense and to take balanced decisions when necessary</p> <p>ability to remain impartial and to stand own ground</p> <p>excellent communication and presentation skills - oral and written</p> <p>up-to-date detailed knowledge of h&s legislation and ability to relate it to practical issues within a local government context</p> <p>sound knowledge of good practice and ability to give constructive advice under pressure</p> <p>ability to assimilate information quickly and produce quality work to deadlines</p> <p>ability to respond to competing demands, priorities self, take responsibility for own remit, work on own initiative and make informed, evidence based decisions</p> <p>full driving licence - you will be expected to travel efficiently and effectively between various work locations within moray to meet the operational requirements of the service. due to the rural nature of moray this is normally undertaken by use of a car. ability to influence, persuade and convince others and to relate well to a wide variety of people at all levels</p> <p>ability to explain complex issues and gain managers’ support and trust</p> <p>ability to work effectively as part of a team ability to retain confidentiality at all times</p> <p>ability to carry out the duties and responsibilities of the job including working at height, in small confined spaces and in a variety of external environments e.g. near water</p> <p> </p> <p>closing date: 16 april 2021</p> <p>36.25hrs per week</p> <p>starting salary £31,140.20</p> <p>£16.25 per hour</p> <p>for further information please contact tracey mckie on 01343 829000</p> <p> </p> <p> <strong> proud member of the disability confident employer scheme </strong> </p> <img> <div> <div> <div> <span> about disability confident </span> </div> <div> a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to <a>disability confident</a>. </div> </div> </div> <a> « return to the search results </a>

position- care manager<br><br>they will mainly be responsible for the following tasks- <br>• creating and updating personalized care plans for patients;<br>• ensuring patients’ treatment requirements are met; <br>• maintaining records of case management activities;<br>• determines staffing, financial, material and other short- and long-term requirements; <br>• manages general upkeep, maintenance and security of the estate’s amenities;<br>• makes sure that the amenities meet health and safety standards and legal requirements;<br>• conducts or arranges for structural surveys of properties and undertakes any necessary valuations of property or agricultural land, and deals with grant and subsidy applications;<br>• negotiates land or property purchases and sales or leases and tenancy agreements and arranges legal formalities with solicitors, building societies and other parties;<br>• maintains or arranges for the maintenance of estate accounts and records and produces financial forecasts; <br>• acts as arbiter in disputes between landlord and tenant and ensures that both fulfil their legal obligations;<br>• examines and assesses housing applications, advises on rent levels, investigates complaints and liaises with tenants’ association and social workers to resolve any family problems; <br><br>experience: the candidate is required to be experienced in the similar role and genuine dedication to perform the role set out on the contract. <br>salary offered: £25,000 to £30,000 per annum depending on the experience. <br>position will close on 12th dec 2020<br> <a> « return to the search results </a>

<p><strong>domiciliary care manager</strong></p> <p><strong>richmond villages</strong></p> <p><strong>£35,000 per annum </strong></p> <p><strong>based across both evesham and cheltenham </strong></p> <p> </p> <p>providing more than just retirement living, richmond villages offer an aspirational lifestyle to our residents and our first-class accommodation requires first-class care. that's why it's important that our teams have outstanding leaders - inspirational managers that empower our teams to meet the physical, emotional and social needs of all our residents. we're now looking for a domiciliary care manager to join us across two villages in cheltenham and evesham. the domiciliary care manager will manage all aspects of the domiciliary care service, leading a dedicated team to provide domiciliary care to residents onsite and will be tasked with growing the service.</p> <p><strong> </strong></p> <p><strong>about the role</strong></p> <p> </p> <p>set across both retirement village's that offer independent as well as assisted living units, our domiciliary care service offers a wide range of packages to suit our diverse community of residents. as domiciliary care manager you'll act as the registered manager of the service's and ensure we develop and maintain an outstanding reputation for both villages within their local community.</p> <p> </p> <p>your role will include leading and developing the domiciliary care teams to provide outstanding and compliant care to our residents. as well as conducting assessments of potential residents, managing administration of the service and departmental budgets.</p> <p> </p> <p>identifying opportunities to work alongside our onsite care homes to support rehabilitation and respite care of your service users, as well as taking part in resident's activities to support the wider community engagement of our services.</p> <p> </p> <p><strong>who we're looking for</strong></p> <p><strong> </strong></p> <p>you'll have previous experience of managing a successful domiciliary care service delivery or care home and hold a level 5 diploma in leadership for health and social care. a confident leader with excellent communication skills, you'll be comfortable building relationships and collaborating with other health professionals and the wider departmental team. above all, you're passionate about caring for others, putting our residents at heart of everything you do. leading by example, you'll share best practise and cultivate an open and honest culture amongst your team to help delivering outstanding care to residents across the village.</p> <p> </p> <p><strong>what we'll offer you in return</strong></p> <ul> <li>comprehensive induction, on-going training and development, access to internal apprenticeship schemes</li> <li>your dbs check (£40) paid for</li> <li>access to wagestream - an app-based service that offers you the choice to be in control of when you access your earnings*</li> <li>nest workplace pension, life assurance & bereavement support</li> <li>28 days annual leave (inclusive of statutory bank holidays)</li> <li>hot meal provided on a 12-hour shift</li> <li>paid breaks</li> <li>refer a friend bonus scheme</li> <li>uniform provided</li> <li>health & wellbeing tools; including be me app, healthy minds, gym pass & discounted health assessments</li> <li>shopping discounts (via xexec)</li> <li>free flu vaccine</li> </ul> <p>*only available to permanent employees where healthroster is used.</p> <p> </p> <p><strong>who we are </strong></p> <p><strong> </strong></p> <p>for more than 20 years richmond have been at the forefront of luxury retirement living and part of bupa; a leading healthcare group. bupa run care homes, health centres, dental centres and hospitals all over the world, as well as providing insurance to over 16 million people and their purpose is simple - helping people live longer, healthier, happier lives.</p> <p> </p> <p><em>richmond villages is part of bupa.</em> <em>bupa is committed to ensuring that every applicant is assessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.</em></p> <p> </p> <p> </p> <p> </p> <a> « return to the search results </a>

<p><strong>are you looking for a new opportunity to develop your career in a commercially focussed team with big ambitions?’</strong></p> <p>surrey's land and property services have responsibility for extensive portfolios of operational and non-operational premises, including office buildings, libraries, fire stations, rural land, care homes and many other types of property. our diverse service delivers everything property; designing new buildings, managing, maintaining and adapting existing buildings, acquiring and selling land and property, managing tenancies, leases and other agreements.</p> <p>this role is based within the commercial team, in land and property. the team is responsible for investment, acquisitions and disposals and income generation.</p> <p>you will have proven experience in delivering outcomes in a similar large and complex organisational environment. in this role you will work as part of a team to proactively lead the sale and acquisition of relevant properties, involving a range of sale methods, to ensure best value is secured and outcomes are delivered at pace. </p> <p>you will be able to identify efficiencies for our property portfolio and you will be expected to work closely with colleagues across land & property, reporting into the head of acquisitions and disposals, supporting the wider council. you will need to bring expertise and innovation to your role and will work on local, regional and collaborative projects, often as part of a multi-disciplinary, cross functional team.</p> <p>you will play a key role in surrey’s acquisitions and disposals team, working at pace to deliver against a challenging programme of income targets, which in turn will help to fund the delivery of key front services. the work will be delivered through a 'mixed economy' of 'in house' directly managed projects and those that are managed by external agencies through partnering and framework contracting. </p> <p><strong>to apply and be considered for this position your application will clearly evidence:</strong></p> <ul> <li>knowledge and experience of construction projects methodology/stages</li> <li>knowledge of property issues related to acquisitions and disposals and the legal process associated with the same</li> <li>strong negotiation and influencing skills and the ability to bring together a range of stakeholders to form an effective team focussed on delivery</li> <li>a relevant property qualification and/or substantial experience of working in a similar field</li> <li>political acumen and an appreciation of the sensitive and changing environment in which the council operates</li> </ul> <p>at surrey, our values and behaviours are just as important as our skills and abilities. they shape who we are as an organisation. find out more about the values we follow.</p> <p>for more information please find the full job description attached below. please ensure you refer to this before you submit your application.</p> <b>additional information</b><br><p><strong>contact details</strong></p> <p>for an informal discussion please contact graham glenn on 07890 561245 or by e-mail at graham.glenn@surreycc.gov.uk.</p> <p>we look forward to receiving your application, please click on the apply online button below to submit.</p> <p><strong>additional information</strong></p> <p>the job advert closes at 23:59 on 12.04.2021 with interviews to follow.</p> <p>from flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. a laptop and mobile will be supplied if applicable to your role. you will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. for more information about the wide variety of benefits you can take advantage of please visit mybenefits for surrey county council staff.</p> <p>surrey county council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. we want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p> <b>company information</b><br><p><strong>our values </strong></p> <p>our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy.</p> <a> « return to the search results </a>

about the role the deputy manager will report to the registered manager and is responsible for delivering high standards of care in accordance with mmcg policies and procedures and all external regulatory requirements. this includes the efficient and effective day to day running of the home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. this is the perfect role for a 1st level registered nurse holding a valid pin who is an experienced care team supervisor and is now ready for lead responsibility as part of continuing professional development. all our management roles come with a competitive salary package plus a bonus based on kpi’s about you; we are looking for a deputy manager with the following skills, qualifications and experience: a qualified rgn/rmn with a valid nmc pin numberprevious experience working as a deputy manager in a care home environment is desirable but not essential.a committed and organised approach.we require an excellent communicator with experience in leading and motivating staff members.a good understanding of regulatory compliance and the ability to demonstrate delivery of a quality service if you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then mmcg is a rewarding place to be. our benefits; in return for all of this you will receive a competitive salary package plus: clinical training support and development opportunities5.6 weeks annual leavefully funded trainingannual nmc registration costs covered*simply health cover after one year of service, inc. cashback on medical and dental expensesperkbox - a range of discounts and free monthly offers for a variety of high street shops and restaurantscar through salary sacrificecycle to work schemenest pension planrewards for 5, 10, 15, 20 and 25 years of serviceannual staff recognition through mmcg care awards “maria mallaband care group’s main priority is the welfare and wellbeing of its residents and staff. we have therefore adopted a group wide policy across all our homes requiring all new staff to confirm they are willing to receive a [covid-19] vaccine. prior to commencing employment, the successful applicant will be required to confirm in writing that they are happy to consent to receiving a covid vaccine when available, in accordance with the government’s uk wide vaccination programme and that they are not aware of any reason why they would should not consent. we are happy to answer any queries any applicant might have about this policy.” heeley bank heeley bank care home is a sheffield facility with a sixty-seven person capacity specialising in elderly care, in particular for people with dementia and alzheimer's, as well as for cancer care needs. a versatile care service looks to achieve a satisfying day-to-day living environment, offering access to gps and physiotherapy and having a versatile policy on pets. the home has good wheelchair access and residents have tv and telephone points in their own room, while being located close to shops and other amenities. about us care is at the heart of what we do here at maria mallaband care group. we're an established family-run care provider, and we deliver care to over 3,500 residents across our 80&#43; care homes nationwide. our mission is to be the best quality; most highly regarded care provider in the united kingdom and our vision is to create a home from home environment for both residents and staff. we are committed to being an investors in people employer, which means that we continually invest in your personal training and development. mmcg is a place where your career truly starts to grow. all applicants will be subject to satisfactory references and all employees are checked against the disclosure &amp; barring service (dbs). interested? just click apply! or if you have any further questions before applying you can contact the recruitment team at [email protected] or you can call us at &lt;&gt;. you can find out more about life at mmcg on facebook and twitter: please be aware this vacancy may close earlier than the advertised closing date if sufficient applications have been received. maria mallaband care group

<p><strong>up to &pound;42,000.00 per annum</strong></p> <br><p><strong>about the role</strong><br>as care home deputy manager & clinical lead of a barchester care home, you&rsquo;ll support the delivery of the quality care we&rsquo;re known for. working closely with the general manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. you&rsquo;ll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. that means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. you&rsquo;ll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. </p> <p><strong>about you</strong><br>to join us as a care home deputy manager & clinical lead, you&rsquo;ll need be a registered nurse (rn/rmn) with current nmc registration and a teaching/mentoring/supervision qualification. experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. we&rsquo;ll also look for some hr experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. finally, you&rsquo;ll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment.</p> <p><strong>rewards package</strong><br>as well as a competitive salary, barchester offers one of the best rewards packages in the care sector. your generous benefits would include:</p> <p>&bull; free learning and development <br>&bull; automatic enrolment into our profit share scheme <br>&bull; a range of holiday, retail and leisure discounts <br>&bull; nurse mentor and refer a friend bonus schemes <br>&bull; offer to pay tier 2 visa application fee for eligible nurses</p> <p>if you&rsquo;d like to use your clinical and people skills in an organisation that provides the quality care you&rsquo;d expect for your loved ones, this is a rewarding and empowering place to be.<br></p> <p><strong><br></strong></p>

about the roleas care home deputy manager of a barchester care home, you’ll support the delivery of the quality care we’re known for. working closely with the general manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. you’ll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. that means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. you’ll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. about youto join us as a care home deputy manager you’ll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. we’ll also look for some hr experience, a strong knowledge of sales and marketing and an understanding of budget management. finally, you’ll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. rewards packageas well as a competitive salary, barchester offers one of the best rewards packages in the care sector. your generous benefits would include: • free learning and development • automatic enrolment into our profit share scheme • a range of holiday, retail and leisure discounts • nurse mentor and refer a friend bonus schemes • offer to pay tier 2 visa application fee for eligible nurses if you’d like to use your clinical and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is a rewarding and empowering place to be.

<p>lead support worker</p> <br><br> <p>ashford, kent</p> <br><br> <p>permanent, full and part time hours available (37.5 hpw if full time)</p> <br><br> <p>salary c£25,500 pa pro rata, depending on skills and experience plus sleep-in</p> <br><br> <p> </p> <br><br> <p><strong>delivering support with a difference. that’s when it hits home.</strong></p> <br><br> <p>we have a rewarding opportunity for you to join our transforming care team, supporting our brilliant customers to live a fulfilling life in their own home within the local community. we are currently recruiting for two customers.</p> <br><br> <p>customer one: you will be supporting our gentleman customer who is a young man in his 30’s. he has complex needs including mild intellectual disability, which is associated with epilepsy and abnormal aggressive and irresponsible behaviour. he has many a keen interest and if you’re a manchester united fan, you’ll get on just brilliantly! on top of that, he likes to go shopping and play pool where he considers himself to be the “pool king”. he is proud to say he gets on with everyone as long as you are respectful and spend time getting to know him. he does not like having to repeat himself and likes to have some time alone when he is feeling low. </p> <br><br> <p>customer two: you will be supporting our wonderful customer who is a lady in her 40’s, who has complex needs including autism, challenging behaviours and a forensic history. she is looking for a calm and patient support team to assist with her daily living activities. with a wide range of interests from cooking to taking photos and visiting charity shops, it’s important to her that her team can also share her passion for these interests. structure is a big part in our customers life, and you’ll be able to create a structured environment without being restrictive as constraints can often make her feel anxious. she can get very anxious out in the community so you will need to able to provide consistent support when she is finding things a difficult.</p> <br><br> <p>you’ll manage our small team of frontline support workers (know by us as positive behavioural support workers) in providing person-centred and strengths-based support. together, you’ll be supporting our customers to enjoy the best quality of life and live as independently as possible. as our team and safeguarding lead, you’ll use your experience and brilliant skills in effectively motivating and directing colleagues. you’ll ensure our exciting new life support practice model (living independently and feeling enabled) is delivered in a safe, effective, caring, responsive and well-led way. we’ll tell you all about it when we meet you! you’ll also oversee complex support, working with our customer displaying any behaviours of concern and any requirement for personal care.</p> <br><br> <p><strong>about our team</strong></p> <br><br> <p>you’ll be working alongside our regional transforming care manager, and lucy our deputy manager, as well as our brand new team of pbs support workers and clinical colleagues who are super passionate about supporting our customers to reach their goals and celebrate their achievements. you will be leading a newly recruited team of around seven colleagues. </p> <br><br> <p><strong>where you’ll work</strong></p> <br><br> <p>you’ll work primarily with one of our customers in their own home in ashford, as well as supporting them in the community. but there may be opportunities to work with our other customers in kent! you can use public transport to support our customers, and we’ll pay your expenses to cover this!</p> <br><br> <p><strong>working hours</strong></p> <br><br> <p>our customer needs support 24/7 to meet his needs, so you’ll take your turn with your team working on a rota which could include working days, evenings, weekends, bank holidays and waking nights. you may also be required to do sleep ins in which an enhancement will be paid. as we’re asking you to be flexible for our customer, we’ll also give you the time back that you need to spend time doing the things that matter to you! </p> <br><br> <p><strong>about you</strong></p> <br><br> <p>you’ll have an excellent working knowledge and experience in the care and support sector, including safeguarding processes and responding quickly and appropriately to emerging risks to individuals, teams or service delivery. it’s important to us that you have worked in a senior support worker role before, preferably with people that display behaviours of concern, working with support and risk management plans. holding a level 3 or 2 diploma in adult health & social care or equivalent, you’ll have a great understanding and passion for promoting independence and social inclusion through person centred support. you’ll provide personal care in a strengths-based way to facilitate greater independence, as well as use creative solutions to support independence. </p> <br><br> <p>one of our customers doesn’t do well on public transport, therefore it would be beneficial if you had a driving licence and access to a vehicle.</p> <br><br> <p><em>when you join, you’ll need to have a valid enhanced check under the disclosure and barring service. the great news is that we will pay for that to be done if you don’t have a transferrable one.</em><em> </em></p> <br><br> <p><strong>how we’ll support you</strong></p> <br><br> <p>don’t worry, we won’t drop you in the deep end, we’ll nurture your talent, help you understand how things work here and you’ll have a fantastic induction with ongoing learning and support! you’ll be trained to keep an eye on customer’s mental and physical health, identifying any signs of deterioration, and take positive risk management to ensure our customers health and wellbeing. </p> <br><br> <p>we want you to get the right balance and to be and feel always at your best to continue to deliver brilliant outcomes for our customer. so, your wellbeing and taking time back when you need it too is our top priority! </p> <br><br> <p><strong>want to know more?</strong></p> <br><br> <p>if you’re not reading this advert on our career’s pages, press the <strong>apply now</strong> button to access lots of useful stuff! you can download the pbs team leader job description, and find out more about home group. we’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!</p> <br><br> <p><strong>to apply</strong></p> <br><br> <p>don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! just upload your cv and if you have one, your covering letter (this will help us learn more about you!). if you need them, we’ve also got some great templates to help you. <strong> </strong></p> <br><br> <p><strong>during covid</strong></p> <br><br> <p>we’re continuing to deliver services for our customers during the covid-19 pandemic, and our brilliant colleagues are at the very heart of making that happen. we’re doing things a little differently at the moment, so to keep everyone safe, we’ll engage with you digitally where possible. check out our awesome video to find out more on<em> </em>how our colleagues have felt supported here during the outbreak.</p> <br><br> <p> </p> <br><br> <p><strong>you’re unique!</strong></p> <br><br> <p>home group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! you can be yourself here, because we value everything that makes you unique. so, whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. together we make home group a great place to work!</p> <br><br> <p> #social #care #socialcare #kent #kentjobs</p> <br><br> <p> </p> <br><br> <p> <strong> proud member of the disability confident employer scheme </strong> </p> <img> <div> <div> <div> <span> about disability confident </span> </div> <div> a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to <a>disability confident</a>. </div> </div> </div> <a> « return to the search results </a>

salary 32,000 &#43; company performance bonus &amp; benefits full time- 40hrs per week location: daventry, uk at percepta, we are all about loyalty. we want to help people build stronger, long-term relationships with our client’s brands. to do that, we also need passionate people in our business who are committed to delivering our ultimate aim - creating customer loyalty. in this role you are responsible for the supervision of the customer experience teams and provides support for operational initiatives, which include identifying process improvements, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the sr. operations manager based upon research performed. additionally, the customer experience operations supervisor partners with the customer experience specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the customer. this role also consists of four parts, the first being leadership, team management and development. the position holder is expected to consistently demonstrate role modelling behaviours in line with our company values, shaping the whole team and driving a customer centric culture. the team manager will be responsible for motivating and developing team members, maintaining a high profile within the team and ensure there is effective two-way communication across all teams whilst being the custodian of the percepta spirit. as a team manager, your key responsibilities will include: ability to lead and motivate teams towards quality, quantity and development objectives, achieving required results as agreed with the clientability to monitor, give feedback and appraise direct reports, driving increased performance and achievement of objectives demonstrate initiative in leading the team and be seen to be a driving force within the centre, role modelling behaviour in line with the percepta valuesable to meet targets and handle a high pressure environment through leading and managing others ability to break down silos and building cross team, site and brand relationshipshighly developed interpersonal skills and an understanding of what motivates people to commit and performrecognise the importance of balancing tasks (getting the job done) and people - ensuring that team members are focussed on their performance able to effectively deal with problem team membersexhibit patience and tolerance and make decisions without prejudicedemonstrate dependability by completing assignments and meeting commitments.ability to perform in a fast-paced environment with minimal supervision.good facilitation, negotiation and presentation skillsunderstand the need for flexibility and strong team leadership when communicating and implementing change experience: must have 1 year prior team leading experience or 2 years as a deputy team leaderleading, motivating and developing a team in a management role in a call/contact centre environment.outsourced inbound contact centre or case management experience would be an advantage and you must have a background that has included coaching and developing teams if this sounds of interest and you’re keen to develop your career within a growing company, why not apply today!