we have an exciting opportunity available for an analytics manager to join our team. this role can be home-based or based at our state-of-the-art hq in southampton. in return, you will receive a competitive salary of £45,951 - £51,357 per annum. ordnance survey (os) provides national mapping services for great britain and is a world-leading provider of geospatial solutions. os location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years. we offer fantastic benefits in return for joining us as our analytics manager: - competitive salary plus performance-related bonus - competitive pension - 37 hour working week (with flexible working options) - 25 days annual leave (30 days after five years), plus bank holidays and an extra 3 over christmas - a suite of excellent additional benefits about the role: as our analytics manager, you will work within the consumer team focused on one of our flagship products, os maps. this role will focus on analysing our current and past data and putting it into a format that can be read and understood easily by the wider team while also looking at potential future trends in order to provide guidance and advice on how we can better commercialise our product offering. responsibilities of our analytics manager will include: - leading and shaping analytics for os maps - building key stakeholder relationships – appreciating their challenges and proposing analytical solutions that will help them to deliver against our strategy - identifying and leading on data & analytic projects to provide recommendations that will address key business questions - creating and utilising the tools required to produce predictive analytics and analysis - developing knowledge around our competitor marketplace and proposing opportunities for os maps to increase our market share - ensuring timely and accurate delivery of os map data dashboards as well as any internal or external reporting requirements - continuing to develop and enhancing our reporting on an ongoing basis, proposing opportunities to improve our data management, data visualisation, refine key metrics, etc what we’re looking for in our analytics manager: - experience working in the field of data & analytics - the ability to work through complex issues & be self-reliant to find solutions when challenges occur - exceptional analytical and numerical skills with a data-driven approach - demonstrable curiosity and thought leadership to challenge and incorporate best practice - strong influencing skills and the capability to build relationships across different cultures virtually join us as we develop products and services that make the outdoors more enjoyable, accessible, and safer. and that ambition is global - we’re working to give people, all over the world, the inspiration and information they need to get outside. we can help people create lasting memories, stay younger and enjoy life more. if you would like to be part of this, please click apply now to be considered as our analytics manager - we’d love to hear from you! closing date: sunday 25th april 2021

we have an exciting opportunity available for a senior user experience designer to join our team. this role would normally be based at our state-of-the-art headquarters in southampton, however in accordance with government guidelines, os are supporting our teams with working from home. it is anticipated that a hybrid approach to office/wfh will be adopted in the future. consideration will be given for the right candidate to work remotely (occasional travel to explorer house will be required as necessary to support projects). in return, you will receive a competitive salary of £42,483 - £47,481 per annum. ordnance survey (os) provides national mapping services for great britain and is a world-leading provider of geospatial solutions. os location data and expertise has helped governments make smarter decisions, businesses gain valuable data insight, and everyone experience the world outside for over 225 years. we offer fantastic benefits in return for joining us as our senior user experience designer: - competitive salary plus performance-related bonus - competitive pension - 37 hour working week (with flexible working options) - 25 days annual leave (30 days after five years), plus bank holidays and an extra 3 over christmas - a suite of excellent additional benefits about the senior user experience designer role: in this exciting position, you’ll consult on the user experience of os web and digital programmes, building web-based mapping tools and products for our customers as well as working on our own website and the way customers discover and obtain our world-class mapping products. you’ll work with creative, passionate and friendly individuals including midweight ux designers, product owners, developers, business analysts, digital designers and the web content team to deliver projects which influence how our customers experience os across government, business and leisure. you’ll be helping to guide a growing team of ux designers, offering your expertise in interaction design and working with technical teams to build web-based products. what you’ll be doing as our senior user experience designer: - assisting the team to continuously improve our digital customer experience - staying abreast of current ux trends and technologies - helping your os colleagues understand the benefit of great ux design, at the right time, across a variety of projects - contributing to robust working practices and procedures as the team grows - influencing business and technical stakeholders to define and implement corporate standards for design - supporting the development of the brand visual strategy - collaborating with a team of ux designers to support all aspects of the ux design lifecycle from research to implementation - collaborating with users, developers and product owners to refine product wireframes to the point they are ready for final design by a ui designer - planning and implementing usability testing, translating user research data into user archetypes and practical solutions - demonstrating and applying your deep understanding of responsive design and user accessibility needs - collaborating with digital designers and technical teams to ensure final work meets our user needs and is positively supported internally through strong stakeholder management what we’re looking for in our senior user experience designer: - individual with experience in similar levels of seniority - experience of user research, user testing, ux flows, wireframing and prototypes - experience in delivering solutions to product owners and developers in a sprint methodology environment - strong team mentorship to motivate, support and deliver to the highest standard - a passion for understanding the customer and creating great digital user experiences - the ability to communicate ux design clearly to stakeholders and developers is critical - a highly organised individual who combines forward planning with meeting tight deadlines to keep a range of stakeholders (and our customers) happy - experience in using ux tools – day-to-day we mostly use axure, sketch and invision - proven experience as a ux designer – a minimum of 5 years our busy customer and marketing team is looking for people to support their mission - to reach the hearts, minds, and spirits of our customers to help them meet their goals. if you would like to be part of this, please click apply now to be considered as our senior user experience designer - we’d love to hear from you! closing date: sunday 25th april 2021

<p><strong>about us</strong></p> <p>the natural history museum is both a world-leading science research centre and the most visited natural history museum in europe. with a vision of a future in which both people and the planet thrive, it is uniquely positioned to be a powerful champion for balancing humanity's needs with those of the natural world.</p> <p>it is the custodian of one of the world's most important scientific collections comprising over 80 million objects. the scale of this collection enables researchers from all over the world to document how species have and continue to respond to environmental changes - which is vital in helping predict what might happen in the future and informing future policies and plans to help the planet.</p> <p>we are at a pivotal moment in our history as we launch a new strategy setting out our role as the natural world faces increasing threats. building on our world-leading collection, global reputation for science and as one of the world's leading visitor attractions, the nhm has ambitious plans leading up to the 150 anniversary of the opening of the waterhouse building in 2031, making this a truly exciting time to be part of the nhm team.</p> <p><strong>about the role</strong></p> <p><br> the media and pr team is responsible for protecting and promoting the reputation of the natural history museum as one of the uk's most popular visitor attractions and a global, scientific, and cultural leader through the media and key opinion formers</p> <p>you will provide administrative support for the media and pr team and take an active role in publicising the museum's work. you will also have the opportunity to support the museum's prestigious wildlife photographer of the year competition.</p> <p>in this role you will find your days filled with responses to our range of press queries, drafting press materials, supervising filming, delivering media briefings, and supporting the wider team with a range of initiatives.</p> <p><strong>about you</strong></p> <p>you will have essential experience of working in a busy press/pr office, with the ability to work both independently and as part of a team, along with strong administrative skills.</p> <p>you work well under pressure, and can prioritise effectively when responding to deadlines, and maintaining multiple simultaneous projects.</p> <p>in addition, you will have excellent verbal and written communication skills, including the ability to write attention-grabbing press releases, concise briefing notes, compelling speeches and comment pieces or blogs.</p> <p><strong>closing date: 9am on tuesday 20 april 2021</strong></p> <p><strong>interviews expected 4 - 5 may </strong></p> <p> </p> <p><strong>how to apply</strong></p> <p>if this sounds like you, please apply online on the natural history museum's careers portal, and provide:</p> <ul> <li>a comprehensive curriculum vitae giving details of relevant achievements in recent posts as well as your education and professional qualifications.</li> <li>a covering letter that summarises your interest in this post, providing evidence of your ability to match the criteria outlined in the person specification.</li> </ul> <p>to apply, please visit https://careers.nhm.ac.uk/ and upload your cv with a covering letter, which clearly outlines how you meet our person specification.</p> <p> </p> <p><strong> </strong></p> <p> <strong> proud member of the disability confident employer scheme </strong> </p> <img> <div> <div> <div> <span> about disability confident </span> </div> <div> a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to <a>disability confident</a>. </div> </div> </div> <a> « return to the search results </a>

<p>oversees the administration and continual improvement of quality management systems. <strong>becoming a quality analyst within capita health and welfare employability</strong></p> <p><strong> location - home based with some travel requirements </strong></p> <p><strong> salary - £40,000 - £45,000 </strong></p> <p><strong> interviews will be held 12th april - 30th april </strong></p> <p><strong>about the role:</strong></p> <p>your role will work closely with all members of the quality assurance team to assure exemplary service across our dwp employability contracts with a strategic focus and you will be responsible for undertaking routine quality assessments to appraise the performance that capita and service delivery partners are delivering services that meet and exceed contractual obligations and that robust governance is in place to achieve quality service provision.</p> <p><strong>what you'll be doing:</strong></p> <p> • working closely with all members of the quality assurance team to ensure that routine assessments are undertaken and reported.<br>• analyse all relevant evidence in line with current guidance and procedures to reach the correct outcome for colleagues, service delivery partners, and client.<br>• ensure all information relating to each case is recorded in line with policy to ensure a full audit trail where required<br>• providing information and analysing trends to provide the quality assurance manager with the data required for effective performance management and support.<br>• working closely with the quality assurance manager to achieve and maintain a culture of continuous improvement.<br>• handle all follow up enquiries and administration in an effective and efficient manner.<br>• to achieve set targets in line with required quality standards, pro-actively reporting trends<br></p> <p><strong>what we're looking for:</strong></p> <p>you will have a background in quality analysis and a proven track record of delivering high quality assurance activities with an understanding of the employability sector, and the requirements of government contract delivery (specifically in relation to service delivery, governance and fraud prevention) would be a distinct advantage.</p> <p>an awareness of relevant industry quality standards (for example matrix) and transferable quality standards (e.g. iso9001) is also desirable.</p> <p>experience of using data analytics to undertake compliance and audit testing.</p> <p>any experience of related disciplines, for example risk assurance, internal audit, information security and health and safety would also be of interest.</p> <p> • excellent communication and interpersonal skills<br>• to be flexible and adaptable to operate in an ever changing complex environment<br>• confident and customer focussed with the desire to constantly expand learning across all service lines<br>• have meticulous attention to detail<br>• effective meetings skills<br>• demonstrate understanding of business requirements<br>• previous experience of conducting internal audit and assurance activity.<br>• great analytical skills and understanding of management information<br>• experience of using data or evidence to draw clear conclusions.<br>• ability to travel when appropriate<br></p> <p><strong> desirable: </strong></p> <p>gained or working towards applicable qualification (e.g. iia, iso9001 auditor etc.)</p> <p>knowledge of the principles of information security and governance</p> <p>past experience of assuring large government contracts</p> <p>good understanding of the employability / welfare to work sector.</p> <p><strong>about capita health and welfare:</strong></p> <p>capita health & welfare employs a diverse range of people, taking in health professionals, enquiry centre agents and operations staff. in the last 12 months capita has been developing a strategy to enter the employment and skills market that has culminated in a place on all seven regional lots of the department for work and pensions caehrs framework. the welfare of people is important to us, working towards reducing socio-economic inequalities and hardship, we support the most vulnerable people left jobless and out of work. our technology solutions will provide help and guidance to support those that are long term unemployed.</p> <p><strong>what's in it for you?</strong></p> <p> • a competitive basic salary<br>• 23 days' holiday (rising to 27) with the opportunity to buy extra leave<br>• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice<br>• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more<br>• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology<br>• access to our employee network groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform<br></p> <p>don't forget, you will be part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. there are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. our purpose is to create a better outcome for you.</p> <p><strong>what we hope you'll do next:</strong></p> <p>looking to discover more? choose<strong> 'apply now' </strong>to fill out our short application and send us your cv.</p> <p>all interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. all capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from capita's offices. social distancing, enhanced hygiene and safety measures are already in place at all capita locations that are open to protect our colleagues and manage the risk of covid-19. the welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.</p> <p>we're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. we recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.</p> <p> <strong> proud member of the disability confident employer scheme </strong> </p> <img> <div> <div> <div> <span> about disability confident </span> </div> <div> a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to <a>disability confident</a>. </div> </div> </div> <a> « return to the search results </a>

sv it services ltd uk is a business intelligence & analytics consultancy. our senior specialists each have an average of 12 years of experience in the field across different sectors – from retail, financial, technology, media & telecoms, government, utilities, e-commerce, postal, leisure, and beyond. we work quickly and collaboratively with business and technical stakeholders, and offer practical advice about getting insights from your data.<br>we help assess your current capabilities, develop an analytics strategy and roadmap, provide an impartial evaluation of vendor products, design data architectures, and models, develop dashboards, implement data governance, execute your analytics strategy, and help build your internal analytics capabilities.<br>job description<br>sv it services ltd is pleased to be working with a global fintech organization, based in london, who are looking to recruit a new devops engineer with 4 to 6 years of experience to join a growing team.<br>the successful applicant will be responsible for creating, managing, and improving ondemand solutions in the cloud and support the development and release of software in a devops capacity.<br>you will be surrounded by a world-class talent to learn from and will benefit from great investment into development and training. outside of covid restrictions – flexible home working will be available.<br>responsibilities:<br>• evolving best practices for deploying solutions into azure<br>• provide azure expertise and consultancy to the rest of the business<br>• working with our development, support, and ondemand teams<br>• building and supporting cloud infrastructure in production<br>• automating software integration and deployment into cloud platforms<br>the successful applicant will meet the following criteria:<br>essential:<br>• self-motivated and demonstrate the ability and desire to improve both workings practices and themselves<br>• in-depth knowledge of microsoft azure with strong commercial experience of managing enterprise infrastructure environments<br>• deep technical experience in infrastructure design including private and public cloud, networking, virtualization, identity, security, and storage<br>• configuration of firewalls, load balancers, and other network equipment<br>• experience with deploying and managing the infrastructure for databases such as sql server and oracle<br>• strong commercial experience in managing enterprise infrastructure environments<br>desirable:<br>• understanding of how to build resilient multi-site architectures<br>• deep technical experience in infrastructure design including private and public cloud, networking, virtualization, identity, security, and storage<br>• in-depth knowledge of aws and other cloud providers<br>• experience of windows and linux operating systems<br>• experience in using terraform to build, change, and version infrastructure.<br>• experience with configuration management and automation technologies, such as chef, puppet, or ansible<br>• good experience working in a devops capacity and exposure to continuous integration and build tools, such as jenkins, bitbucket, and maven<br>• experience of container technologies, for example, docker, kubernetes, azure aks and aws eks<br>• working knowledge of agile development, using methodologies such as scrum, kanban or extreme programming<br>this is truly a great opportunity to work for an organization that will genuinely invest in your development and training.<br> <a> « return to the search results </a>

sv it services ltd uk is a business intelligence & analytics consultancy. our senior specialists each have an average of 12 years of experience in the field across different sectors – from retail, financial, technology, media & telecoms, government, utilities, e-commerce, postal, leisure, and beyond. we work quickly and collaboratively with business and technical stakeholders, and offer practical advice about getting insights from your data.<br>we help assess your current capabilities, develop an analytics strategy and roadmap, provide an impartial evaluation of vendor products, design data architectures, and models, develop dashboards, implement data governance, execute your analytics strategy, and help build your internal analytics capabilities.<br>we are looking for a flutter mobile architect. we challenge each other, learn together, research, and innovate a lot. you are our ideal candidate if you are an open-minded, eager, and able to learn fast if needed.<br><br><br>teams are fully in charge of the whole software product life-cycle, from requirements analysis & refinement to an environment setup, construction, quality assurance, and deployment to the production environment.<br><br>our goal is to develop a new flutter mobile application for ios and android platforms. the app will enable new user experiences with the existing content viewing, searching, managing shopping lists, favorites, and personal preferences.<br><br>what you’ll do<br>• implement the application ui, layouts, theme, state management<br>• perform the domain services, data access, backend apis integration<br>• implement unit and integration tests<br>• administer the application initialization and dependencies container<br>• help with setup the continuous integration pipeline<br>• collaborate with product owner, qa and other team on clarifying requirements and approaching the acceptable product quality<br><br>what you have<br>• 8-10 years of experience as a full-time professional developer (mobile) and 3y in flutter (must). <br>• as a lead developer - you have to work on architect level and lead a team too with proper coordination with client.<br>• design and build highly scalable apps using flutter.<br>• must have a portfolio of few apps in playstore developed on flutter. <br>• working with a version control system (i.e., git). <br>• experience building and deploying a moderately complex flutter app. <br>• advanced debugging/testing/optimization. <br>• follow the best practices while developing the app.<br>• must have experience with firebase.<br>• experience with:<br>o flutter/dart mobile app development<br>o user interface development with flutter widgets<br>o data access and api integration<br>• solid knowledge of:<br>o architectural patterns addressing better code reuse, maintainability and ability to implement with flutter<br>o ore software engineering patterns and approaches<br>• deep understanding of:<br>o the dependency inversion principle and its implementation with flutter<br>o testing layers (pyramid) specifically and all the engx best practices in general<br>• willingness to work in agile (scrum) environment<br>• hands-on experience in building micro-services on java stack, incl. understanding of the main challenges we have there<br>• high level of self-organisation – we trust team members<br>• strong teamwork and communication skills – we collaborate a lot<br> <a> « return to the search results </a>

who are iqe? iqe is the world leader in the development and production of compound semiconductor materials. with a global high-tech manufacturing presence, the company is positioned for exceptional growth. the market for compound semiconductors is at an inflection point. the superior performance of these materials is resulting in expanding applications, driven by the roll out of 5g and proliferation of connected devices. with 30 years of experience in these advanced materials, unique ip and know-how, an enviable market share, established supply chain relationships and having invested in significant relevant production capacity, iqe is uniquely placed to capitalise on this market growth in the coming years.the role directly responsible for testing systems and software within the iqe group for accuracy and integrity. also, for supporting the developers to get things right first time. key responsibilities attain a good understanding of the aims of the software being tested, including all patterns of usage and all validation and conditions required for the process.to analyse data (and prepare if required) to ensure a thorough and live testing process can take place.plan and document testing patterns that thoroughly test for all eventualities.provide accurate and concise feedback to developers and line management. undertake and create automated and unit tests the employee may be called upon to carry out training and sometimes document the operation of the software.the employee must become familiar with the software and be able to support basic user queries.the ability to communicate with the users effectively. essential skills and experience experience in a test role for more than 2 years experience in semiconductor / manufacturing is desirable. istqb qualified experience of testing both desktop and web applications. experience of testing tools such as ranorex, selenium &amp; test rail. a working knowledge of microsoft sql. good knowledge and understanding of testing methodologies, approaches and products and how they can be applied.excellent relationship management skills good written and oral communication and stakeholder management skills experience of working in a team-oriented, collaborative environment with the ability to coach and mentor individualsdelivery of end-to-end business process testing, including non-functional elements, within a complex and fast moving business environment.

join us as a business analyst (process) with the home office – heo level (croydon/ london, full-time, permanent) **we are keen to hear from candidates who have a strong business analysis background mainly with process/requirements gathering stage within a project. supplier and stakeholder management in both agile and waterfall environment is key also.** why join the home office? this role is an exciting opportunity for a dynamic and innovative person to be at the forefront of change in one of the great departments of state. we are delivering significant transformation in order to continue keeping our citizens safe and our country secure. new technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the uk leaving the eu, the need for change is greater than ever. we need to boost our business analysis capacity: to achieve this the post holders will provide a key link between current and future business models, supporting and enhancing delivery on large scale and/or complex projects and programmes. the right person for this role will have a proven track record of business analysis, including in agile environments, with the ability to translate strategy and end-to-end business design into detailed outcomes relating to change initiatives. about capita at capita, we support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance and other private sector organisations. we support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals. the role of a business analyst your role as a business analyst is to understand and analyse both user and business needs. you will ensure the outcomes are aligned with service vision and business strategy by contributing to the link between current and future business models, delivering to the business architecture. you will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. you will facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. additional specification &amp; desirable criteria: essential criteria: · focus on business processes · requirements gathering and process mapping · to define ‘as-is’ processes · develop ‘to-be’ processes · waterfall and agile approach · supporting and liaising with 3rd party suppliers and stakeholders behavioural competency requirements: · an awareness of visible leadership · working with ambiguity · inspiring others and culture change · a working knowledge of credible action, collaboration, influencing, conflict resolution, resilience and innovation · effective communication skills please note, successful candidates will be expected to go through vetting and security clearance. we look forward to hearing from you and wish you the very best of luck with your application.

about the role<br>we’re looking for a senior web planning and analytics officer to be responsible for day to day stakeholder management for the web team. working with stakeholders across the institution to lead the assessment, scoping and planning of web development activities, then translating these development needs into technical requirements that the web development team can implement. you will plan team time and actions to support timely and effective delivery of tasks and projects<br><br>you will work in partnership with the content team to conduct discovery phases for projects becoming the expert on the technical aspects of user journey planning and information architecture within the queen mary web environment. you will use and share data to guide team thinking and support our stakeholders as the web team maintains and improves the queen mary website.<br><br>about you<br>your skills and experience have helped you to make a difference in your career, perhaps within a fast-moving agency, within the public sector or at a charity or an ngo working with teams who deliver technical solutions. you’re ready for your next step where you can use your project planning skills and experience of agile project environments to support teams who make a real difference to the world at queen mary.<br><br><br>about the department<br>you will join a forward-thinking solution focused web team within the marketing and communications directorate. our directorate is responsible for raising the awareness and reputation of queen mary among its target audiences, and for increasing the quality and quantity of queen mary applicants. we collaborate with stakeholders, we support staff, students and prospective students to achieve more. <br><br><br>about queen mary<br>at queen mary university of london, we believe that a diversity of ideas helps us achieve the previously unthinkable.<br>throughout our history, we’ve fostered social justice and improved lives through academic excellence. and we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.<br>we continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.<br>benefits<br>we offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. in addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the mile end campus.<br><br>the post is based at the mile end campus in london. it is full time permanent appointment, with an expected start date of december 2020. the starting salary will be grade 4, in the range of £34,220 - £40,194 per annum, inclusive of london allowance. <br><br>queen mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. we are open to considering applications from candidates wishing to work flexibly.<br> <br><br>informal enquiries should be addressed to n hobbs at n.hobbs@qmul.ac.uk <br><br>to apply for the role, please click the ‘apply’ button below.<br><br>the closing date for applications is 26 april<br><br>interviews are expected to be held w/c 03 may or shortly thereafter <br><br><br><br><br> <a> « return to the search results </a>

about us from origins as a small, independent gas supplier in the north west of england, we have grown to become a major business energy supplier. after just ten years, gazprom energy has become the second largest business gas supplier in the uk and we currently supply 34,000 business customers at over 80,000 sites across europe. manchester is home to our european headquarters, a base from which we have expanded into france and the netherlands. our teams across europe are united by the shared ethos of being helpful and making life easier for our customers. in 2015 we won the coveted energy supplier of the year award at the energy awards 15, as well as achieving gold standard in people management by investors in people for the second time running. role objectives the applications support team leader reports to the software engineering manager and is expected to lead and manage the application support team on a day to day basis in resolving issues for users and ensuring the stability of the systems used within gazprom energy to keep the business operating efficiently. the applications support team leader is responsible for coordinating, supporting and developing a team of application/software support staff within bts which includes the line management of team members, a continuous development of capability and skills within the team and ensuring new and existing systems are operational and available to users within agreed sla’s. the applications support team leader provides expertise in areas of application/software fixes, tuning, performance monitoring, troubleshooting, deployments, support, and documentation of standards and procedures for the administration and maintenance of all supported environments. duties &amp; responsibilities ensure the applications support team deliver a professional, high performing support service in line with agreed service scope and service levels.assist with the professional development of team members to enhance skills and promote cross-skilling.carry out effective and timely performance management of the applications support team members in line with gazprom energy policies.provide support, coaching and mentoring to applications support team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.recommend and assist with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the applications support team.provide clear ownership and resolution of incidents/faults logged against applications/systems supported by the application support team to agreed sla’s.provide in-house application support, answer user calls and e-mails to determine user problems through asking appropriate questions and help internal customers resolve issuesapply problem solving skills to attempt to debug, identify and resolve issues before escalating to the next level of supportdevelop strong understanding of operation and aim of each system within company portfolio.develop basic technical knowledge of each system within company portfolioimprove documentation of support policies and procedureslog calls and resolutions through our tracking systemto be aware of and comply with all company policies and procedures, including but not limited to the gazprom energy data protection policy, equal opportunities policy, and the email and internet acceptable usage policy, in addition to fire and health and safety regulations.the role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs skills &amp; competencies substantive experience in a system support or software development roleexperience of working with an in-house software development teamexperience of performing in-house support of a 3rd party system i.e. incident triage and release processexperience of devops culture or an agile/scrum delivery processexperience of line management experience good understanding of sql server or oracle database management systemsunderstanding of web technologyknowledge of minor programming/scripting (preferably .net related)responds promptly to client needs and solicits feedback to improve service; meets commitmentstakes ownership of issues from outset to resolutionmust be flexible and willing to work to task completion beyond normal business hours, if necessaryreacts well under pressure and is comfortable working in potentially high-pressure situationscontributes to building a positive team spirit; treats others with respect and consideration regardless of status or position; inspires the trust of othersmust be able to get along with other members of the company and peerstakes pride in work product and pays close attention to detail; researches methods by which to improve and promote quality; monitors own work to ensure quality education 5 gcse a-c or higherdegree in computing/computer science related subject