37 days ago
Deadline: 05 March 2021
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Job Title: 2nd Line Telecoms Support Engineer
Location: Hemel Hempstead
Salary: Circa £45,000 + excellent benefits and superb working environment
Job Type: Full Time, Permanent (37.5 hours per week)
Working Hours: 9.00am to 5.30pm Monday to Friday + some on call
The Company is an exciting established Technology company providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best known brands across the world in the UK, US and Australia.
Today, their aim is simple: To help customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about them.
They work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.
With over 250 colleagues spread across the globe, they are a friendly bunch with a lot of knowledge and exciting plans. They are serious about what they do, but they certainly have a sense of humour. They are brimming with friendly, energetic and creative individuals, who are proud to be a part of their unique success story.
Their values sit at the heart of their culture and are summarised below.
Join a multidisciplinary team as 2nd line support. This roll is varied, mixing support and project work, supporting the company's own 10,000 port IVR payments platform, telecoms infrastructure and backend servers used by a multitude of UK and international blue-chip clients, based in two UK data centres.
Gain exposure to a cloud native DevOps culture as they build out their next generation backend platform. The ideal candidate will be familiar with Linux and/or SBCs and 60% of the other skills listed. Training will be provided for missing skills.
Required Technical Skills
Other skills / desirable:
Own transport is required for occasional data centre visits. Usual office hours, Monday to Friday, with some limited out of hours work, done from home.
Please click the APPLY button to send your CV & Cover Letter for this role.
Candidates with experience or relevant job titles of; Technical Support Analyst, Telecoms Technician, Telecoms Support Engineer, Linux Engineer, Service Engineer, Service Desk Technician, Helpdesk Engineer, IT Support Technician, Support Engineer, Technical Support, Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, Telecoms Service Engineer will also be considered for this role.