CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Account Manager to join the team located in Cambridge. The successful will provide leadership, management, and development of a defined contract, ensuring QHSE, financial and operational commitments are met and exceeded across the contract. Ensure that the Client facilities are maintained and serviced to a level that supports the staff in delivering core scientific outcomes. The Client Site is a world renown organisation which is a world leader in scientific research and development. Their facilities consist of a Data Centre, Containment Laboratories, on site hotel and conference facilities and corporate accommodation which include specialist environments and systems including steam systems, data halls, CL3 laboratories and government licenced facilities
Provide leadership, and that contractual commitments are met and exceeded.
Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender
Ensuring business policies and processes are effectively communicated, and implemented within the contract
Ensure the provision of healthy and safe working conditions and that both CPI and Company health and safety policy and process is effectively implemented across both CBRE Managed services and sub-contractors activities and are regularly reviewed.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery
Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place
Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key contacts
Promoting and maintaining the core values of CBRE Managed Services
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate
Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential
Skills, Knowledge & Experience:
The ideal candidate will be an inspirational role model, motivating and empowering the workforce, enthusing people to be more pro-active, deal with people consistently and develop and maintain good working relationships. They will gain respect and show respect for others, demonstrate creditability by communicating confidently, clearly and with knowledge, mediate between parties and use questioning and listening to challenge understanding.
They will challenge existing attitudes and status quo, think beyond the scope of the contract and consider long-term implications, demonstrate understanding of the contract strategy and develop clear operational plans. They should be able to interpret complex numerical and financial data, foresee, identify and resolve problems, use constructive discussions to sell solutions and defend position
Experience in FM and in a hard service contract
HNC or equivalent (M&E), and/ or experience in M & E
IT literate FM Management Information Systems (Concept), MS Word and Excel
Experience in dealing with sub-contractors and supply chain
Proven track record in Managing PPM and Reactive Works across multiple sites
Experience of successful process management
Incumbents must be able to demonstrate a career showing continuous personal development.
About CBRE Global Workplace Solutions:
As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.