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Posted on: 01 March 2023
Application Support Specialist
Salary: £33,000 per annum
Location: Based at London office (Savile Row) option to work two days per week from home
Hours per week: Full-time (37.5 hours per week)
Reporting to Software Support Lead
Purpose of the Role
The post-holder ensures Food Alert's clients are provided with Level 1 and Level 2 support for their Alert65 and Auditus software applications as well as the Check65 app.
* Developing a detailed understanding of Alert65, Auditus and Check65.
* Ensuring all client and consultant requests in relation to software applications are handled in accordance with agreed SLAs; responding directly to tickets as and when required.
* Communicating with clients to ensure issues are resolved to their satisfaction. This can be by both email and verbally (phone, 'Teams' calls etc.)
* Make recommendations on potential improvements to software systems to the IT team.
* Other responsibilities relevant to the purpose of the role as required by the Software Support Lead
* Experience of first-line client support for software applications.
* Experience in a client liaison role.
* Well-developed communication skills and ability to build and maintain client relationships.
* Excellent customer service and communication skills
* Ability to help non-technical clients navigate the software products.
* Ability to work efficiently whilst keeping all relevant colleagues and clients updated.
* Ability to understand and advise on the correct use of software products.
* Ability to keep up with technical innovation and trends in software support.
* Technical knowledge in software and product development, including MS Office 365.
Interested in finding out more? Hit Apply now.
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