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This website uses automated algorithms to estimate job visa eligibility and may be incorrect. We recommend you always check the official Skilled Worker Visa guidelines and seek help from a qualified immigration specialist before applying.

application support specialist

Posted on: 01 March 2023

Employer:
Food Alert
Salary:
£33,000 per year
Location:
london
Job Type:
Full-time
Deadline:
11 April 2023
Visa:
Calculate Your PBS score for this Job

Application Support Specialist
Salary: £33,000 per annum
Location: Based at London office (Savile Row) option to work two days per week from home
Hours per week: Full-time (37.5 hours per week)
Reporting to Software Support Lead

Purpose of the Role

The post-holder ensures Food Alert's clients are provided with Level 1 and Level 2 support for their Alert65 and Auditus software applications as well as the Check65 app.

Key Responsibilities

* Developing a detailed understanding of Alert65, Auditus and Check65.
* Ensuring all client and consultant requests in relation to software applications are handled in accordance with agreed SLAs; responding directly to tickets as and when required.
* Communicating with clients to ensure issues are resolved to their satisfaction. This can be by both email and verbally (phone, 'Teams' calls etc.)
* Make recommendations on potential improvements to software systems to the IT team.
* Other responsibilities relevant to the purpose of the role as required by the Software Support Lead

Person Specification

Experience

* Experience of first-line client support for software applications.
* Experience in a client liaison role.

Personal Competencies

* Well-developed communication skills and ability to build and maintain client relationships.
* Excellent customer service and communication skills
* Ability to help non-technical clients navigate the software products.
* Ability to work efficiently whilst keeping all relevant colleagues and clients updated.
* Ability to understand and advise on the correct use of software products.
* Ability to keep up with technical innovation and trends in software support.

Specific Knowledge

* Technical knowledge in software and product development, including MS Office 365.

Interested in finding out more? Hit Apply now.

POINTS BASED SYSTEM (PBS) VISA CALCULATOR

Under the points-based immigration system, you are required to score a minimum of 70 points for your Skilled Worker visa application. You must satisfy all the mandatory rules that give you 50 points, and any of the additional tradeable rules. Read more about this system on gov.uk

Occupation Title: data analyst
SOC Code: 3539
Minimum Salary: £23,300.00

You automatically score 60/70 points with this job

Job at an appropriate skill level (RQF 3 or above).
Your job must meet the minimum skill level set by the UK government. A list of eligible occupations can be found at www.gov.uk
20 Mandatory
Job offered by a licensed sponsor.
A company must have a sponsorship licence to hire overseas employees. An official companies register is available at www.gov.uk
20 Mandatory
Salary of at least £25,600 or the going rate of the profession (whichever is higher).
There is a general salary threshold and a going rate set for each occupation. If the going rate for your job is higher than £25,600, you’ll usually need to be paid at least the going rate to earn 20 points.
20 Mandatory

How can you score additional points?

English language skills at level B1 (intermediate).
10 Mandatory

Do you qualify as a new entrant?

20 Tradeable
I’m switching from a UK Student or Graduate visa
I’m under the age of 26
None of the above

Your score is 60/70

Let’s check all mandatory rules is applied?

Please note that UKHIRED LTD is not registered to provide any immigration advice. Information on our website is taken from the public domain source and therefore might be inaccurate at times. We recommend you always check the official Skilled Worker guidelines available on gov.uk and seek help from a qualified immigration specialist. Our content does not constitute legal advice and is provided for general information purposes only.