claims assessor

Claims Assessor - Salary up to £27,000

Are you passionate about working with internal and external stakeholders to give continuity of care and wellbeing? Are you empathetic by nature and passionate about getting the best outcome for your customers?

We are looking for people who truly care. People like you!

A bit about the job:

We are currently expanding our team of Claims Assessors within our Income Protection Claims Team. Our purpose is to support a portfolio of customers, helping in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the form of telephony support, arranging treatment, assessing a claim for benefit or all the above.

Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties, and sometimes life-changing circumstances.

Due to the nature of this role, full time training will be completed onsite for a minimum of 12 weeks.

Skills and experience we’re looking for:

• Experience of working within the insurance sector or previous income protection knowledge is desirable but not essential.
• Excellent telephony capability and able to converse with a variety of customers both verbally and in writing.
• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers
• Good planning, negotiation, and organisational/time management skills.
• Adaptability, resilience, and desire for continuous personal development in an environment of healthy and appropriate challenge.

What you’ll get for this role:

• Starting salary up to £27,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary; Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We are inclusive and welcomes everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.