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Posted on: 13 September 2023
bravoauto Derby - Customer Experience Advisor
£28,000 (OTE £32,000) + Employee Benefits
At bravoauto, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…
bravoauto is part of the Inchcape group of companies, and is a new global automotive brand. Established in 2021, we strive to be recognised and trusted for honesty, integrity and quality customer service.
Our amazing store in Derby are currently recruiting for a Customer Experience Advisor to join the team.
The purpose of the role is to facilitate the sale of vehicles and add on products to potential customers through delivering a great customer experience, working with the team to support other team members and customer through that journey.
The Customer Experience Advisor is the initial point of customer contact at the dealership. You will guide our customers through each step of the customer journey to ensure they purchase a car that is right for them. You will assist our customers with their enquiry by providing information and answers to their questions, whether they be about the available vehicles, performance or technology. You will present cars to customers, support in their test drives, be able to confidently explain the difference between a number of funding options, and provide detailed explanations on aftercare products.
You will be required to manage and maintain customer data using various system in line with Inchcape polices.
The Ideal Candidate
About The Company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure our customers and their cars receive the best possible attention.
OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
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