customer experience advisor

bravoauto Derby - Customer Experience Advisor

£28,000 (OTE £32,000) + Employee Benefits

Full-Time

Benefits

At bravoauto, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

• Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family.
• Annual leave - A minimum of 33 days’ annual leave (including bank holidays), rising with long service.
• Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
• Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
• Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
• Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
• Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
• Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
• Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
• Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
• Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
• A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

Job Introduction

bravoauto is part of the Inchcape group of companies, and is a new global automotive brand. Established in 2021, we strive to be recognised and trusted for honesty, integrity and quality customer service.

Our amazing store in Derby are currently recruiting for a Customer Experience Advisor to join the team.

The purpose of the role is to facilitate the sale of vehicles and add on products to potential customers through delivering a great customer experience, working with the team to support other team members and customer through that journey.

The Customer Experience Advisor is the initial point of customer contact at the dealership. You will guide our customers through each step of the customer journey to ensure they purchase a car that is right for them. You will assist our customers with their enquiry by providing information and answers to their questions, whether they be about the available vehicles, performance or technology. You will present cars to customers, support in their test drives, be able to confidently explain the difference between a number of funding options, and provide detailed explanations on aftercare products.

You will be required to manage and maintain customer data using various system in line with Inchcape polices.

Main Responsibilities

• Meet and greet customers
• Assisting prospective customers to choose the right vehicle and products for them
• Provide prospective customers with statutory legal requirements disclosure
• Build ongoing relationships with customers
• Carry out vehicle demonstrations
• Work with the handover specialists to facilitate a smooth customer handover
• Manage customer expectation at every point during and after the sale
• Confidently explain the difference between a number of funding options, and provide detailed explanations on aftercare products
• Build and maintain relationships with all team members
• Manage and maintain systems and processes in line with Inchcape policy

The Ideal Candidate

• A minimum of 2 years experience within a similar role
• Comfortable wokring as part of a team
• Attention to detail
• Has a genuine desire to help people and the team
• Builds warm and friendly rapport with customers
• An effective multitasker who is methodical and efficient
• Works hard to meet or exceed performance objectives
• IT literate with the ability to move between multiple and bespoke systems competently
• Previously worked in a customer focused environment
• Understanding of interpreting data and performance metrics
• Welcomes feedback and support to optimise performance

About The Company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure our customers and their cars receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.