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Posted on: 24 May 2023
The salary range for this role is £55,244 - £60,864 per annum, based on working 36-hours per week.
An exciting opportunity has arisen to join Surrey County Councils' Facilities Management team as a Customer Experience Manager. Are you looking for a new opportunity to develop your career as part of a fast-paced Land & Property function collaborating with enthusiastic professionals who want to make a difference?
Surrey County Council maintains an operational property portfolio of 2000 buildings, providing key services to the residents of Surrey. This is a wide ranging and fascinating estate, ranging from fire stations to offices, adult social care facilities to schools, farmland to libraries.
Land & Property is at the heart of a Council wide improvement programme with a view to delivering more efficient and cost-effective provision of services which links everything back to its finance, business, resource capability and culture across the Council's ambitious estates programme.
About the role
Reporting to our Assistant Director for Facilities Management, you will be involved in developing a customer focused strategy, to align all the requirements for FM and Forward Maintenance service delivery to each Service Directorate's business and transformation needs, ensuring continual improvement.
You will also be involved in managing relationship with Service Directorates to ensure customer focused delivery by FM suppliers and Forward Maintenance Contractors.
The role is varied and includes:
To be considered for interview, your application will clearly evidence:
This role requires you to travel to Surrey County Council and partner sites, as required, as well as the need to be available to undertake on call duties from time to time.
The team currently operates from our Woodhatch office in Reigate, but staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations.
The job advert closes at 23:59 on 12/06/2023.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
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