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Posted on: 23 July 2022
The Customer Service Coordinator (Order Controller) is responsible for warehouse coordination and assisting query resolution for the customer service department; acting as a key link between Clinisupplies and our 3PL logistics team ensuring order management is consistently sustained to drive our business performance and sales targets.
The key focus of this role is to be the main link between Clinisupplies Customer Service Team and the 3rd Party Logistics team at Stoke Warehouse, for all telephone/email/teams enquiries. Dealing with Trade/Sample Sales orders, the role is to ensure on time delivery of all sales orders at the Stoke Warehouse which will include resolving product queries, delivery issues, stock discrepancies and raising issues to the Customer Service Team and the Customer Services and Accounts Receivable Manager where necessary.
Success in this role will be driven by the ability to listen to the requests from the Customer Service Team, understand their queries, act quickly to provide answers and give constant updates/feedback whilst being professional and understanding of the situation. You will be providing first class customer service and will need to work closely with internal business units as well to ensure business and customer objectives are achieved.
With our mission to enhance quality of life and provide peace of mind to our patient and customer base, this is supported through the service offered.
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do
Skills and Experience required:
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the right candidate. We offer an attractive benefits package including a competitive salary of £24,000 per annum, 26 days holiday (increasing with service), plus a day off for your birthday plus bank holidays, pension, life assurance and access to private healthcare.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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