customer service coordinator

Company description:

Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

Job description:

Customer Service Co-ordinator

Full time, permanent

Salary - £27,000 per annum

Hybid working - Home and Lutterworth

Working hours: 08:00 - 16:00 Monday to Friday, with weekend working on a rotational basis, hours 07:00 - 15:00 

An exciting opportunity has arisen for a hardworking Customer Service Coordinator to manage the day to day processing of customer accounts, with pro-active communication both internally & externally. Using exceptional communications skills, you will build collaborative relationships with our customer’s key supply chain contacts.

What you will be doing:

• Effectively analyse orders, including idenditying demand fluctuation
• Regularly liaising with stock team and bakery schedulers on availability
• Pro-actively notify customers on order shorts and any other order queries and concerns
• Developing effective, collaborative relationships with customers to agree on their data and support requirements
• Active daily management of “promotions” and daily order trackers
• Be aware of transport running schedules and ensure effective communications with transport and other internal functions, including our bakeries.

What we need from you:

• Previous experience in a customer service role
• Exceptional written and verbal communication skills
• Previous experience of working in a logistics/supply chain administrations role
• Working knowledge of Microsoft Office and ideally, SAP
• Flexibility to work weekends is essential, as is the requirement to be in Lutterworth for part of the week

What we offer you in return:

• Salary of £27,000 per annum
• Up to 7.5% pension
• Private medical insurance
• Life assurance
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers