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Posted on: 22 July 2022
The starting salary for this role is £29,291 per annum for working 36 hours per week.
Flexible working is supported where possible, including home working, with occasional working from offices and sites across the County required.
Are you looking for an exciting opportunity to deliver excellent customer service in Local Highways?
The Local Highways group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year and are responsible for ensuring the effective management, maintenance and improvement of all highway assets.
As a Customer Services Officer, you will be responding for a high volume and wide range of complex enquiries regarding issues on the highway. This includes responding to formal complaints and Freedom of Information requests which requires the ability to investigate, collate, and prepare responses. Contacts with customers are mainly written with occasional calls that have been escalated from our contact centre. You will also be supporting the wider teams in highways with their enquiries ensuring timescales are met.
We are looking for an individual who is enthusiastic, proactive and a motivated team player. You will be dedicated to providing excellent customer service and must be customer focused, have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities in challenging situations and to tight deadlines.
To be shortlisted to interview for this position your application (CV and personal statement) will clearly evidence:
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.Additional Information
The job advert closes at 23:59 on 04/08/2022 with interviews to follow.
For an informal discussion please contact Sharon Pilling on or at .uk, or Rebecca Frost on or at .uk.
We look forward to receiving your application, please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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Please note that UKHIRED LTD is not registered to provide any immigration advice. Information on our website is taken from the public domain source and therefore might be inaccurate at times. We recommend you always check the official Skilled Worker guidelines available on gov.uk and seek help from a qualified immigration specialist. Our content does not constitute legal advice and is provided for general information purposes only.