There’s a certain type of individual who thrives in Logistics. Those who have ample ambition. Those who are highly focused. Those who have the drive to continually improve. At CEVA every voice is heard. Your future is what you make it and here you’ll find a home to really utilise and develop your skills and realise your ambitions.
Our business is made up of 4,000 dedicated people and we operate out of 100 locations across the UK, Ireland & Nordics alone. We’re already well established, but we’re on a mission of growth, evolution, transformation and change to become the number one logistics provider. Our people are the forefront of our business and we’re invested in attracting and retaining a diverse pool of talent with the skills and behaviours to support us on our journey.
Our customers are the heart of everything we do and with a diverse customer base that incorporates a range of sectors, we pride ourselves on adding significant value through our supply chain expertise and innovative customer solutions. Many of the world’s best-known brands count on CEVA to serve their markets - so why wouldn’t you join our team?!
About the Role
We have an excellent opportunity for a Customs Gateway Operations Manager to join our team in Felixstowe, reporting into the UK Customs Manager, you will develop a close working relationship with existing and new customers to help maintain and build on Customs Gateway activities, improve processes and practices across the team, ensure the day-to-day running of the department, offer support to senior management and assist with the on-boarding of new business. The key accountabilities of this role will be to;
Lead the department plan and communication strategies with customers and agents ensuring the team are fully trained, understand and implement within their applicable areas.
Assist in monitoring all agent performance against agreed targets, improving and changing to customer needs, ISO processes and KPIs in relation to satisfaction.
Ensure all agents comply and adhere to company policies, quality, health & safety, LEAN and HR processes handling capability and conduct in accordance to company procedures.
Control the submission of accurate customs declarations through the agents whilst maintaining a high efficiency throughput of files.
Ensure the Unique Consignment references are updated and administered in line with company requirements
Regularly contact the customers with day-to-day customs information to understand their needs and levels of service, resolving queries within agreed timelines.
Actively promote and embed continuous improvement initiatives across the department
Manager employee performance ensuring annual appraisals and goals are set
Work closely with the UK Customs Manager to ensure CEVA FM Brexit strategy is communicated to existing and potential customers
Provide a customs consultancy service in areas such as AEO applications, classifications and operational procedures
Activity participate in the training and implementation of new customs software and operational systems
Providing ad-hoc reports as and when required.
You will have proven experience of leading an ocean operation, previously managing carriers and suppliers delivering corrective actions when needed. Able to demonstrate experience of motivating, managing and developing a large team. You will possess excellent time management and organisational skills, be customer centric, a self-starter and able to work collaboratively within a team environment. It goes without saying that you will be a natural communicator with the ability to build excellent working relationships internally and externally.
Proven freight forwarding and customs knowledge including CFSP, CPC and Incoterms would be desirable.
With a genuine culture of reward and recognition, we want our employee’s to grow, progress, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role