dynamics 365 systems support analyst

As part of an exciting and ambitious digital transformation, the University of Surrey is currently seeking a Dynamics 365 /F&O Systems Support Analyst.

Responsible for supporting and developing Dynamics Finance and Operations infrastructure, systems and supporting services, you’ll be enabling the University to enhance its HR and Finance administrative & self-service activities.

We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution of 21%, and a unique and vibrant working environment.

Role & Responsibilities:

You’ll play an active role in the provisioning, installations, technical configuration, security, operation and general health management of Dynamics 365 Finance and Operations and related infrastructure, including related operating systems, authentication and directory services, storage and backup systems, infrastructure management tools and available IT infrastructure components.

You will also be tasked with providing technical support within IT projects, ensuring system stability, security and availability and creating technical and user documentation to support live services. In addition, you’ll use your experience and knowledge to provide guidance and support for other ITS team members.

Key responsibilities include:

• System administration, maintaining the health and security of the Dynamics F&O infrastructure
• Actively monitoring changes and updates to the technology and platform and defining next steps
• Implementing continuous improvement initiatives to the solution
• Contributing to the continual development of support procedures, suggest, document, and in conjunction with the department lead, implementing improvements to working practices
• Liaising with other IT sections to facilitate knowledge transfer into support and increase the number of calls that can be handled without an onward referral

The IT team at Surrey are plugged in to the whole University, and our digital transformation work underpins the University’s strategy. IT is growing our digital transformation capability, improving student experience, and helping increase our research impact.

It’s a vibrant and exciting time to join and be leading a great and well-respected team at the heart of the University’s strategic plans.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Competitive Salary
• Market leading Pension up to 30% (21% employer, 9% employee)
• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Student discount eligibility
• Access to on site world-class leisure facilities at discounted rates
• On-site parking, cafes, restaurants and coffee shops

For more information or to be considered for the role, please apply via the University of Surrey Website.

The University is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.