finance support assistant

Do you have a background in providing outstanding customer service? Are you interested in pursuing a highly rewarding career in finance, within a business that places people and development at the very heart of everything they do?

We are currently recruiting for a number of Finance Support Assistant positions - offering permanent or fixed-term opportunities - with excellent opportunities to develop yourself and your career!

Joining the business as part of our finance team, you will be responsible for ensuring delivery of a high service levels, whilst working within internal compliance and legislation requirements.

Based in Manchester, you will be experienced in providing outstanding customer service, along with a passion for working in collaborative teams. A background within Financial teams is desirable but not essential.

Your roles and responsibilities as a Finance Support Assistant will include:

• effectively managing the sales ledger, ensuring payments are collected or made in line with agreed payment terms, proactively managing communications with customers and Travel Counsellors.
• responding promptly to enquiries raised to ensure timely resolution.
• ensuring fraud risk, credit risk, or trade compliance risks, from new customers and the existing customer portfolio are controlled according to business specifications.
• compiling, analysing, and interpreting information for approval of credit facilities or onward recommendation.
• providing support for key audit activities e.g., annual credit reviews, mass account deactivations, and master data reviews.
• working closely with any outsource service provider to ensure accurate and timely delivery of services by analysing daily KPI's and escalating, if necessary, to management.
• supporting the achievement and exceeding of KPI expectations whilst working within the agreed SLA's.
• performing root cause analysis of complex issues to drive process improvement.

This Finance Support Assistant role would suit candidates with experience as a Accounts Payable Analyst, Accounts Receivable Analyst, or Finance Support Analyst, and in customer support, or customer service.

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• a competitive basic salary + annual company bonus.
• flexible hybrid working model (2 days home, 3 days office).
• career development and promotional opportunities.
• 25 days holidays (increasing to 28 after 5 years of service).
• a 'Moments That Matter' day (annually).
• enhanced Maternity / Paternity pay.
• holiday buy and sell (up to 5 days per year).
• 3 paid days charity leave.
• company events, socials, and incentives.
• 3x annual salary death in service benefit.
• company pension scheme.
• Costco membership.
• salary sacrifice, company car scheme.
• Cycle to Work Scheme.
• Employee Assistance Programme.
• free breakfast, fruit, and hot/cold beverages.
• referral scheme.
• employee discount.

• A minimum of 3 years' proven customer care or finance team (Accounts Receivable/Accounts Payable) experience
• Proven experience in working in a successful team
• Proven experience in data analysing and root cause analysis
• Proven experience of taking ownership and responsibility
• Proven experience of working in a fast-paced, changing, environment
• Must have excellent communication skills both written and verbal

At Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 270 super talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.

We're fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we're looking for the brightest and the best to come and join us to take our business to the next level.