fm operations manager

Role Purpose

To provide support to the Account Manager with service delivery and performance management of University Of Liverpool Team. The Operations Manager is a key role providing strategic and tactical operational leadership and direction within defined geographical boundaries across the region

Duties & Responsibilities

• Key responsibilities include ensuring daily operational performance and compliance, operations processes and Health & Safety for engineering teams within a geographical area.
• Manage Engineering performance of all contracts within your business area.
• Ensure all engineering activity within Mobile Engineering Services scope of responsibility are completed to cost, timescales and appropriate quality standards as required by Integral and the client.
• Ensure adherence and 100% compliance to Account / Mobile Engineering KPI’s & SLA’s and drive performance improvement where needed.
• Liaise with the assigned Account and NOC Leads to ensure contractual SLA/KPI compliance, service delivery level and that engineering KPIs for the region are met and exceeded.
• Interface with the NOC, Account Leads and support improved efficiency and performance. Be responsible for and promote 100% Health & Safety and auditing compliance for your team.
• Able to build positive relationships with internal stakeholders to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships
• Ensure relevant client asset maintenance complies with statutory maintenance routines.
• Assist the technical staff and Authorised Persons on technical matters.

Personal Qualities and Experience

• Previous Technical Management experience within the FM industry
• NVQ L3, HNC or HND in mechanical or electrical engineering disciplines
• Computer literate
• Experience with people management

Employee Benefits

• Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
• Standby rate is £15 per day and £50 on bank holidays
• 25 days holiday plus bank holidays (pro rata into shifts for shift workers)
• Company funded health cash plan
• Ability to buy and sell holidays - buy 5 days & sell 2 days
• Life assurance
• Auto-enrolment company pension scheme
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...