This website uses automated algorithms to estimate job visa eligibility and may be incorrect. We recommend you always check the official Skilled Worker Visa guidelines and seek help from a qualified immigration specialist before applying.
Posted on: 19 July 2022
Having successfully completed the transformation of our end user experience to a new digital IT Operating model we are now looking to further our colleague and customer experience through enhancing our service delivery.
Reporting into the Group CTO, the Group Head of IT Service Delivery will have 16 direct reports and will be responsible for leading and guiding the group through the next phase of development, to stretch and develop our capabilities and team to deliver the best possible service to our internal and external customers while working with the team to continually transform the technology capability of our organisation.
You will be instrumental in our next phase of development and be responsible for the ongoing transformation and effective running of IT Services for the Group which employs 72,000 staff and serves 7000 IT users. Working with colleagues across the group you will prepare our business for the next technology change and adapt our processes and services to accommodate the transformation.
You will lead the IT Operations teams across the group with overall responsibility for their performance and our overall IT Service Performance. You will offer support and guidance to our other regional colleagues globally driving best practice and technologies.
You will be responsible to the Group CTO in developing a plan to consolidate processes, performance and reporting, and plan to take our IT Services into the future to support the OCS Group business strategies. Analysing technology industry and market trends you will assess the potential opportunity and impact to the enterprise, adapting our Service Plan as required.
You will maintain, develop, and deploy OCS Group IT Operations standards, processes and governance using industry standard methodologies and frameworks. You will oversee IT Service changes, communications and supports projects and programmes working closely with our Programme office.
You will maintain and keep current a clear set of documentation of the Group IT Operations landscape, identifying risk and prioritising areas for transformation. Your clear IT Service vision will translate to an executable roadmap with key milestones and reporting.
The successful candidate will be a highly driven, confident, and self-managing individual with a real passion for achieving high service standards and an appetite for continuous change and development. You'll have excellent influencing and negotiation skills with the ability enthuse and inspire senior business leadership
Responsibilities will include:
Prepare and present any enhancements to the IT Operational vision and roadmap that supports the IT strategy and beyond, establishing governance, peer review and reporting.
Actively champion and communicate the IT Service vision and roadmap to all stakeholders in a manner that is inclusive, appropriate for the intended audiences and readily comprehensible.
Maintain an active understanding of key business drivers, major strategic initiatives, and changes in the external market to ensure the architectural vision and roadmap remains relevant and adds value to Company as a whole.
Be a key player providing advice and consultancy to customers and colleagues about the IT operating model
Develop IT Operational Service standards, principles and reporting that reflect a full and thorough understanding of the business direction of OCS.
Champion internal and external customer service and take responsibility for the effective performance of our IT Services to our customers.
Qualifications and Experience required:
Let’s check all mandatory rules is applied?
Please note that UKHIRED LTD is not registered to provide any immigration advice. Information on our website is taken from the public domain source and therefore might be inaccurate at times. We recommend you always check the official Skilled Worker guidelines available on gov.uk and seek help from a qualified immigration specialist. Our content does not constitute legal advice and is provided for general information purposes only.