head of business development

Head of Business Development

Salary: £60,000-£75,000

Scania GB have an exciting opportunity for a ‘Head of Business Development’, to join our fantastic support centre in Milton Keynes. We are looking for a people focussed manager, with a keen eye for detail, experience in transforming data into key business intelligence and the drive to see this data through to support commercial growth.

The main responsibility of this position is to ensure all commercial departments receive the support necessary to deliver the best service to our customers, improve our processes, successfully sell Scania solutions and to play a vital role in the identification of new business opportunities.

You will be the key stakeholder when it comes to data integrity and insight.

As Head of Business Development, you will be pivotal to our long-term growth strategy, leading, inspiring, and managing a team of up to 10 people.

Responsibilities:

• A people leader, committed to developing each member of your team
• A passion for data and how intelligence can be used to improve the effectiveness of a business
• Conduct market and customer research on behalf of the whole business
• Create unique insight from a vast selection of commercial and market data
• Take ownership of customer reputation measurements, such as our Customer Satisfaction Index (CSI), managing the flow of customer data and analysing the results
• Manage the Lead Generation team, a bespoke in-house team who manage and qualify inbound leads and outbound opportunity interactions
• Control data quality levels, including record quality and GDPR permissions
• Own the management and reporting of our in-house measurements, such as the annual network performance programmes; Dealer Team Awards and Service Team Awards (DTA/STA)
• Conduct market and customer research on behalf of the whole business
• Coordinate retail sales programmes for our Sales and Services departments

MEET THE MANAGER

Paul Smith has been with Scania GB for over 4 years as the UK Marketing Director and has recently also taken up the position of Regional Marketing Director for Northern Europe, overseeing both positions. Paul is looking for someone with a positive can-do attitude and a passion for delivering a brilliant service. A true team-player who takes pride in the success of the whole team and company.

Quote from the Manager

“For a brand like Scania in the UK, there is one major, overriding objective, “to be brilliant in the eyes of our customers. We are the custodians of the most valuable, most respected, most desirable brand in our industry. We hold a truly unique position in the market, largely down to the fact that we are a business built on a fabulous set of principles and processes that most people will find quite different to the usual corporate culture”.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT and INTEGRITY in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.