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Posted on: 21 October 2022
We are looking for an experienced Head of PMO to join our team!
Reporting to the Transformation and Strategy Director, the Head of PMO will monitor, report, coordinate and drive our Transformation Programme:
Key responsibilities of the PMO Manager:
Implement a lessons learnt process and application across key projects and programmes.
Project benefit realisation - Lead the development and implementation of a long-term strategy to ensure that intended business benefits are realised and tracked across Travel Counsellors. Ensure effective ongoing tracking and reporting of initiative financial and non-financial benefits against agreed targets.
Capacity and capability management - Ongoing review and management of the workstack for multiple related business critical programmes and reprioritise the work and the deployment of project resources to reduce costs and increase the value of the work delivered to the business.
Project governance - Ensure that roles and responsibilities are clearly defined within the project delivery and programme management office teams and ensure programme and project compliance with the Travel Counsellors' governance structures and processes.
Organisational capability building - Working with business and product owners, identify the capabilities needed to meet the current and emerging needs of the business. Evaluate current capabilities, identify gaps, and prioritise development activities.
Stakeholder management - Develop and implement stakeholder engagement strategies and plans across the programmes to identify relevant stakeholders, to create mutually supportive working relationships, and to ensure that each stakeholder clearly understands RACI (responsibility/accountability/consult/inform).
Operational compliance - Ensure that business activities within the area of responsibility comply with relevant external guidelines and internal policies and procedures, minimising business risk and to protecting the reputation of Travel Counsellors.
This role would suit candidates with experience in the following areas: Project Management Office, PMO, Head of PMO, Digital Transformation, Business Change.Essential Skills
Skills and Experience required:
At Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.
We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.
Our Travel Counsellors are supported by a team of over 270 super talented people in our Support Offices to help them create unique, inspiring, and exciting experiences.
We're fired up for the future as the demand for travel after COVID-19 returns, and we're looking for the brightest and the best to come and join us to take our business to the next level.
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