head of property block property management

Who are we?

Founded in 1992 and with over 300 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands.

Galliard has a £4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction.

With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer.

The Position

We are currently looking to recruit a Head of Property with vast experience in the property management field. This role sits within the in-house property management department at the group and will be reporting to Director of Property. The Head of Property will be directly and indirectly responsible for circa. 20 members of staff.

The successful candidate will be responsible for leading the Property Management team consisting of Senior Property Managers, Property Managers, Assistant Property Managers, Property Administrators and Resident Services. As well as heading up the Property Management team, the Head of Property will work closely with the Director and the Head of Finance on wider departmental strategy and business development as well as other divisions of the group for the purposes of pre-completion scheme service charge estimation and site mobilisation.

Key Responsibilities:

• Lead the Property Management team to include direct management of Senior Property Managers.
• Champion and ensure exceptional customer service, supporting the property management team to resolve any customer complaints and responding to both escalations and the Property Ombudsman.
• Subject matter expert in Property Management, responsible for providing strategic advice to the Director and Senior Leaders.
• Impart knowledge of relevant legislation and risks including but not limited to Landlord & Tenant Act 1985, First Tier Tribunal, Section 20, Residents Associations, RTMs, Building Safety Act, and Fire Safety Regulations.
• Use an understanding of M&E requirements, PPM, supply chain processes and contract procurement to drive sustainability and best value.
• Renegotiate and manage portfolio contracts to meet statutory and legal requirements.
• Agree the series of toolbox talks and build on existing partnerships and relationships with external companies.
• Liaise with stakeholders and joint venture partners on future projects.
• Implement and shape departmental policies, driving change and improvements.
• Review new leads and formulate content to explore suitable business development opportunities.
• Systematically evaluate possible longer-term opportunities to meet client and Galliard needs to include operational planning.
• With the Head of Finance: Oversee the property management and accounts teams in the preparation of service charge budgets in advance of new financial years.
• Drive closer collaboration between the property management team, accounts team, and credit control/legal team.
• Assist different departments of the business across group operations.
• Ensure staff members are meeting KPIs and deadlines and foster an environment of proactive self-management.
• Recruit staff members and steer department growth and company expansion.
• Lead all aspects of operations including fortnightly senior management meetings, monthly department meetings and quarterly performance reviews.
• Apply professionalism, accountability, and integrity in all dealings for and on behalf of clients and within Galliard Homes.

Skills and Experience Required:

• Extensive experience in Property Management.
• Must be MIRPM/AssocRICS qualified.
• Previous involvement with new build residential and mixed-use developments, permitted development schemes, and awareness of the emerging BTR sector.
• Microsoft Excel - ability to build budgets & Matrices.
• An understanding of lease structure principles with the ability to interpret a range of leases and legal documents.
• An in-depth comprehension of budgets and accounts, apportionment's, utility billing, VAT, banking, and credit control.
• People management experience with the ability to build and manage a strong team.
• A driving licence and your own transport to enable site visits.
• The successful applicant must have relevant experience in a similar role and capacity, where-by you have been responsible for managing a large team of Property Managers, with individual portfolio's consisting of over a 1000+ units each.
• Commercial experience a plus but not essential.

The Person:

• Positive, upbeat, and flexible.
• Ability to work under pressure and excel in a dynamic and fast paced environment.
• Passionate about clients and a customer-first approach.
• Self-starter with excellent organisational skills and accurate attention to detail.
• Exceptional interpersonal skills, verbal and written.
• Strong communication skills, quickly able to gain trust and confidence with people at all levels.
• Proactive and enjoys working both independently and in a team, building and maintaining strong cross-functional relationships.
• Effective time management, balancing being creative and innovative with the need to prioritise.
• Sociable and outgoing, a team player who deals effectively with colleagues and clients.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:

• 24 days holiday plus bank holidays.
• Life assurance.
• Private health care.
• Matching contribution pension scheme.
• Discretionary salary and bonus review.
• Employee assistance programme.
• Discounted gym memberships.
• Discount portal.
• Cycle to work scheme.
• Volunteering.
• Sponsorship of professional qualifications and accreditation's.