head of quality and compliance

We're continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so.

Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.

The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time. Becoming a Head of Quality and Compliance within Capita Health and Welfare

Location - HOME BASED

Salary - £70,000 - £75,000

Interviews will be held 6th April - 16th April

About the role:

Your role will be responsible for Ensuring service partners deliver quality and compliance to contract requirements. Ensuring Capita meets required contractual and quality standards, and all other legislative and regulatory compliance. Providing leadership to the Quality and Compliance team and establish a risk management culture across the whole contract.

What you'll be doing:

 • Quickly articulate and develop appropriate systems, processes, policies and frameworks to ensure successful implementation and delivery
• Incept and maintain a compliance plan
• Design, develop, implement and review QA and compliance tools and techniques
• Once the service is operational - oversee appropriate engagements to provide assurance service provision is of the highest quality, and is compliant with statutory, regulatory and contractual obligations
• Foster excellent working relationships with appropriate client functions and personnel
• Project manage and facilitate any external audit activity (for example the client's assurance or compliance teams)
• Maintain knowledge of developments within the industry and benchmark services against other operations
• Adhere to the company Security Policy and resolve any breaches accordingly

What we're looking for:

 • First class people engagement skills
• Previous experience of leading compliance and assurance activity
• Excellent analytical skills and understanding of management information
• Experience of using data or evidence to draw clear conclusions
• Competent in using IT systems including Word, Excel and Outlook
• Outstanding communication and influencing skills; able to influence up to Executive level
• Proven track record of building and developing teams
• Able to work under significant pressure and to tight deadlines
• A highly motivated and driven individual
• Ability to travel when appropriate

Desirable:

 • Applicable qualification (e.g. IIA, ISO9001 auditor etc.) or currently working towards
• Knowledge of the principles of Information Security and Governance
• Past experience of assuring large government contracts
• Good understanding of the employability / welfare to work sector
• Intermediate / Advanced level Excel skills

About Capita Health and Welfare:

Capita Health and Welfare currently delivers 2 key services which contain Capita Primary Care Services England (PCSE) on behalf of NHS England and Personal Independence Payment (PIP) on behalf of the Department for Work and Pensions (England and Wales) and the Department for Communities (Northern Ireland)

What's in it for you?

 • Salary £70,000 - £75,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Don't forget, you're part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Looking to discover more? choose 'Apply now' to fill out our short application and send us your CV.

Interview slots are booked and will be held from Monday 6th April - 16th April

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

 Proud member of the Disability Confident employer scheme 

 About Disability Confident 

 A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident. 

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