icf business engagement and development manager

The starting salary for this role is £57,868 per annum for working 36 hours per week.

We're on the lookout for an enthusiastic and dynamic individual to fill the role of ICF Business Engagement and Development Manager within the ICF (Intelligent Client Function) team. This is an opportunity to operate at the heart of our mission to foster strong engagement and collaboration between the ICF and various Council departments. The role involves working closely with stakeholders to identify opportunities for continuous improvement, with a specific focus on optimising ERP system use. It's a unique chance to take on a key role in Surrey County Council's transformational journey.

The team

The ICF is a new team established by the Council to drive meaningful transformation through optimising ERP system use, ensuring it becomes a powerful tool to drive efficiency and collaboration. The ICF Business Engagement and Development Manager will hold a management position, and by nature of the role will be required to create and foster productive and positive relationships across the organisation. You will have ample opportunity to nurture, manage, and develop talent within the ICF to realise the overarching objective of optimising ERP solutions for the Council in the long term.

Why work with us?

Catalyst for change: In this newly created position, you will work at the heart of ongoing transformation within Surrey County Council. You'll play a pivotal role in shaping the future of the Council.

Learning and development opportunities: In our dynamic environment, every day is a learning experience. You'll have the chance to grow professionally, acquiring new skills and knowledge to support your professional development.

Supportive team: SCC operates in a diverse, dynamic, and exciting environment - the ICF team is at the core of working with business services to transform the organisation.

Competitive compensation: You will benefit from a competitive salary, flexible working arrangements, excellent training and development opportunities, generous holiday entitlement, the option to buy additional annual leave, and the Local Government Pension Scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Work location

The ICF Business Engagement and Development Manager position is a hybrid role, with a requirement to be on site at either Dakota, Weybridge and/or Reigate, Woodhatch Place as and when required.

About the role

Forge strong relationships: Forge and nurture robust relationships with departments, serving as the primary link between ICF and internal stakeholders for ERP-related matters

Identify improvement opportunities: Collaborate and engage with departments to assess their needs, challenges, and areas where ERP systems can be enhanced and optimised to deliver value.

Alignment and consensus: Facilitate alignment and consensus among stakeholders regarding ERP related project priorities, scope, and desired outcomes.

About you

As the ICF Business Engagement and Development Manager, you will possess outstanding communication and collaboration skills to connect teams within the Council. You will also have exceptional stakeholder engagement abilities, with an eye for identifying opportunities and shaping strategic initiatives. The role requires a proactive professional with a strategic mindset, who can foster collaboration and drive improvement in a dynamic environment.

As part of the application process, you will be asked to upload your CV and answer the following questions:

1. What are your motivations for applying?
2. In this role, you'll be responsible for understanding business requirements and developing strategic initiatives to address them. Can you provide an example of a complex business challenge you've encountered and how you approached it to achieve a successful outcome?
3. In this role, you'll be required to balance various stakeholders' needs and priorities. How do you prioritise competing demands and ensure that the projects you support align with strategic objectives?
4. Communication skills are crucial for this role. Can you provide an example of a situation where you had to communicate complex technical information or strategic plans to non-technical stakeholders? How did you ensure their understanding and buy-in?
5. Describe an experience where you identified and mitigated a significant risk related to an ERP project. How did your actions impact the project's success?

Answers to these questions will be scored and used for shortlisting purposes. The full role profile can be found on the employer site; please refer to this when writing your answers.

Additional information

The job advert closes at 23:59 on 08/10/2023.

Interviews will take place within 1 month of the job advertisement closing.

A Basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.