onboarding support coordinator

Onboarding Support Coordinator

Location: London E1
Salary: £25,000 - £30,000 Plus Company Benefits
Hours: Mon - Fri, 09:00AM - 17:30PM

Exponential-e is a pioneer of connectivity, cloud and communication solutions. We provide a host of services and solutions to enterprise level customers, including Connectivity, Cloud Hosting, Managed IT, Professional Services and Unified Communications.

Your new role

We are recruiting for the role of a Onboarding/ Provisioning Coordinator in our Provisioning team. You will work closely with our customers, suppliers as well as other departments and be part of an excellent team who are customer focused and Excellent communicators.

Some of your responsibilities will include:

• Provisioning of sales orders through to handover to the technical team
• Placing of sales orders with suppliers
• Communicating precise and accurate information to customers regarding sales orders
• Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
• Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
• Arranging access appointments and requests for third party engineers
• Implementing fibre and copper circuits through direct customer contact and communication with suppliers
• Updating internal databases as required
• Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

What you’ll need to succeed

To help continue with our world-class status, we need someone who can deliver excellence. As a Provisioning Coordinator you must be experienced in and customer service and taking ownership of projects.

Knowledge and Experience required:

• Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
• Well organised and self-motivated team player
• Experience working for an ISP or telecommunications provider
• Any previous project co-ordination experience will be highly desirable

Why Exponential-e?

Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

• Working at the forefront of technology
• Purchase up to five extra days of annual leave
• Every employee gets their birthday day off work
• Working with customers/clients from all verticals
• Autonomy and freedom to manage your own time and workload

• Culture quarterly and annual awards (Director awards, Pride awards)
• Learn and work with some of the most talented engineers in the industry
• Working in a fast paced, collaborative and enjoyable environment delivering a world-class service
• Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)

• A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning)
• Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover)

Exponential-e is a Cloud, Connectivity and Communications pioneer with a difference. From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, our commitment to innovation has resulted in us being recognised as a world-class IT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name.

We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs - whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or Managed IT Services.

What we deliver is Peace of Mind-as-a-Service. The customer is at the heart of everything we do. That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score.

This is an exciting opportunity for you to join our rapidly growing organisation. We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We look forward to hearing from you!