operations manager

We are thrilled to be seeking a brand new Operations / Experience Manager responsible for overseeing all Operational aspects of running a holiday letting agency based in Woodbridge.

?? Paying a salary up to £53,000
?? Plus access to our annual STIP (annual company-wide bonus) up to 10%
?? 33 days annual leave including bank holidays
�? Plus an additional day off for your Birthday
?? Plus an additional two volunteering days per year
�? A flexible hybrid-working policy
�? An enhanced maternity and paternity policy
?? Un-rivalled personal development
�? Study support for additional qualifications, courses and accreditations
?? Numerous dedicated wellbeing initiatives
?? Regular social events
�? Unique company culture

We are excited to be welcoming our newest key driver to our industry-leading team!

With aspirations of being the UK's number one holiday rental agency, we are experiencing a surge in bookings following a staycation boom meaning we are busier than ever, reaching record numbers for bookings and expanding our team with the best and brightest local talent to continue our success!

Our Experience Manager will be our latest crucial driving force in our ongoing success and department direction.

If you are hungry to leap into your next career challenge, eager to showcase your skills and experience we want to hear from you!

Your Responsibilities

The post holder will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a 'World Class Customer Experience’. Their role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork. They will ensure that all decisions are based on the achievement of the Company Strategic Pillars.

As our newest Experience Manager, you will be responsible for the following areas of accountability:

• Team Management, performance and development of Owner Relations, Managed Services and supporting the Brand Property Recruitment Team
• Ensuring maximum owner retention of existing owners and seamless handover of new owners from the Property Recruitment Team, through effective owner management
• Maintaining and increasing the efficiency and productivity of the Brand
• Ensuring maximum revenue opportunities of all properties within the portfolio and working closely with owners to improve opt ins.
• Owner and customer communication to be consistent with company values
• Collaboration across the Sykes family and other Regional Brands to improve efficiency and sharing best practice
• Ensuring Brand remains within budget
• Ensuring Brand meets all designated OKR’s
• To positively represent the Brand and increase local awareness
• Ensure efficient Management of all aspects of the general running of the Office
• Ensuring (office) property leases are managed and landlord relationships are maintained in line with the brand property strategy.
• Maintaining compliance to H&S both in the offices, and in our property portfolio.

Skills and Qualifications

We know what kind of people we want in our team and our next Experience Manager should be someone who shares in our passion for innovation, who can hit the ground running sharing their expertise and drive forward our culture of progression and forward thinking!

All we ask is you have the following:

• Driving Innovation and Change
• Achieving Together
• Communicating Honestly
• Growing and Learning
• Earning Trust
• Results focused, understanding what is important to the business and the customer
• Excellent time management skills
• Professional approach and attitude
• Confident and proactive
• Flexible/adaptable to change
• Excellent verbal and written communications
• Excellent commercial awareness
• Strong influencing and negotiating skills
• Attention to detail and accuracy
• Ability to help develop and assist others
• Ability to multi-task and meet key deadlines

This is a fantastic opportunity to leap into your latest career challenge. If you think you can make this role your own, get your teeth into a challenge of this size and become our newest part of our ongoing success- We want to hear from you!
Who we are

Best of Suffolk was born in 2006 and is now the widely recognised symbol for luxury holiday accommodation in Suffolk! We started with six properties and a mission to bring the standards of boutique hotels to self-catering accommodation. Since then, we have successfully grown our award-winning business to now represent over 350 stylish places to stay in Suffolk. In July 2021 Best of Suffolk joined forces with Sykes Holiday Cottages, becoming a sister brand to the award-winning agency and are now looking to build out our passionate team with the best and brightest local talent to meet the demands of what is set to be one of our busiest years to date.

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.