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Posted on: 05 May 2023
We are thrilled to be seeking a brand new Operations / Experience Manager responsible for overseeing all Operational aspects of running a holiday letting agency based in Burford.
?? Paying a salary up to £48,000 - £53,000
?? Plus access to our annual STIP (annual company-wide bonus) up to 10%
?? 33 days annual leave including bank holidays
? Plus an additional day off for your Birthday
?? Plus an additional two volunteering days per year
? A flexible hybrid-working policy
? An enhanced maternity and paternity policy
?? Un-rivalled personal development
? Study support for additional qualifications, courses and accreditations
?? Numerous dedicated wellbeing initiatives
?? Regular social events
? Unique company culture
We are excited to be welcoming our newest key driver to our industry-leading team!
With aspirations of being the UK's number one holiday rental agency, we are experiencing a surge in bookings following a staycation boom meaning we are busier than ever, reaching record numbers for bookings and expanding our team with the best and brightest local talent to continue our success!
Our Experience Manager will be our latest crucial driving force in our ongoing success and department direction.
If you are hungry to leap into your next career challenge, eager to showcase your skills and experience we want to hear from you!
The post holder will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a 'World Class Customer Experience’. Their role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork. They will ensure that all decisions are based on the achievement of the Company Strategic Pillars.
As our newest Experience Manager, you will be responsible for the following areas of accountability:
We know what kind of people we want in our team and our next Experience Manager should be someone who shares in our passion for innovation, who can hit the ground running sharing their expertise and drive forward our culture of progression and forward thinking!
All we ask is you have the following:
Manor Cottages offer the widest selection of personally inspected, self-catering cottages across the Cotswolds. With over 25 years of experience, we boast some of the best properties to stay in. Whether you're coming to the Cotswolds for a romantic experience, a family holiday, or planning something with a large group of friends, Manor Cottages will ensure you have a getaway to remember. We have a fantastic range of dog-friendly cottages, luxury holiday accommodation and hot tub breaks, perfect for your Cotswolds holiday.
Diversity and Inclusion:
Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
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