operations manager

We are thrilled to be seeking a brand new Operations / Experience Manager responsible for overseeing all Operational aspects of running a holiday letting agency at our Menai Holiday Cottages Brand in Anglesey!

The role oversees the Operations Teams which are split across 2 locations: Anglesey and Pwllheli with regular visits between offices - The position can be based at either office

?? Paying a salary of up to £40,000 per annum
?? Plus access to our annual STIP (annual company-wide bonus) scheme with an additional up to 10% of your salary
�?? 33 days annual leave including bank holidays
�? Plus an additional day off for your Birthday
?? Plus an additional two volunteering days per year
�? An enhanced maternity and paternity policy
?? Un-rivalled personal development
�? Study support for additional qualifications, courses and accreditations
?? Numerous dedicated wellbeing initiatives
?? Regular social events including our infamous bring your dog to work day!
�? Unique company culture

With aspirations of being the UK's number one holiday rental agency, we are experiencing a surge in bookings following a staycation boom meaning we are busier than ever and expanding our team with the best and brightest local talent to continue our success!

We are now seeking our newest Experience Manager, responsible for maintaining and increasing the efficiency of the Brand by supervising, hiring and training the correct people, devising process improvements and ensuring that operational activities remain within a defined budget and are delivered on time!

Driven and with a commercial mindset, we are looking for those to lead and develop the Brand Operations Team to be a harmonious and efficient team, enabling them to work to the best of their ability!

Your Responsibilities

The role has 3 direct reports and ultimate responsibility for a team of 17 people. You will be responsible for our existing portfolio of holiday cottages located around Anglesey and North Wales. You will be working with a team of established local people.

As our newest Experience Manager, you will be responsible for the following areas of accountability:

• Team Management, performance and development of Owner Relations, Managed Services and supporting the Brand Property Recruitment Team
• Ensuring maximum owner retention of existing owners and seamless handover of new owners from the Property Recruitment Team, through effective owner management
• Maintaining and increasing the efficiency and productivity of the Brand
• Ensuring maximum revenue opportunities of all properties within the portfolio and working closely with owners to improve opt ins.
• Owner and customer communication to be consistent with company values
• Collaboration across the Sykes family and other Regional Brands to improve efficiency and sharing best practice
• Ensuring Brand remains within budget
• Ensuring Brand meets all designated OKR’s
• To positively represent the Brand and increase local awareness
• Ensure efficient Management of all aspects of the general running of the Office
• Ensuring (office) property leases are managed and landlord relationships are maintained in line with the brand property strategy.
• Maintaining compliance to H&S both in the offices, and in our property portfolio.

Skills and Qualifications

We know what kind of people we want in our team and our next Experience Manager should be someone who shares in our passion for innovation, who can hit the ground running sharing their expertise and drive forward our culture of progression and forward thinking!

All we ask is you have the following:

• Results focused, understanding what is important to the business and the customer
• Excellent time management skills
• Professional approach and attitude
• Confident and proactive
• Flexible/adaptable to change
• Excellent verbal and written communications
• Excellent commercial awareness
• Strong influencing and negotiating skills
• Attention to detail and accuracy
• Ability to help develop and assist others
• Ability to multi-task and meet key deadlines

This is a fantastic opportunity to leap into your latest career challenge as a crucial driving force!

If you think you can make this role your own, get your teeth into a challenge of this size and become our newest part of our ongoing success, we want to hear from you!
Who we are

The Menai Holiday Cottages team is a small but experienced team based in North West Wales. Our cottages stretch from pretty Abersoch on the Llyn Peninsula all along the Menai strait. Many of the team hail from the area, and we are proud to support our owners - both English and Welsh speaking - with a comprehensive service. Every day is "bring your dog to work" day here - you’ll find a four-legged friend in the office most days!

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.