product designer

Iken is an independent software company based in Bristol. We have an excellent reputation for both our efficiency and productivity boosting product suite and our approach to client care. The Iken team is made up of people who aspire to high performance and continuous improvement of themselves and the business - and that's what we're looking for from you.

The Product Designer is responsible for delivering the best online user experience, gathering user requirements, designing graphic elements and building navigation components. You will be working alongside the Development team to design and enhance our software.

Role Responsibilities

• Conducting user research and evaluating user feedback
• Developing and maintaining user personas that can be referenced at any stage of the product development process
• Collaborating with the Product Owner to support the 2-weekly sprint cycle, backlog and roadmap of deliverables
• Maintaining our design system and ensuring that this is implemented correctly across all media
• Creating assets, wireframes, process flows and interactive designs to effectively communicate designs, concepts and prototypes
• Presenting designs and key milestone deliverables to peers and executive level stakeholders
• Liaising with the Development and Testing teams to provide guidance and answer questions relating to aspects of the designs
• Ensuring that designs and design elements adhere to WCAG 2.1 AA accessibility standards, and that guidance is given to the Development and Testing teams
• Collaborate with the Business Analyst and the Product Owner to define and implement innovative solutions for the product direction, visuals and experience
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Conduct usability tests and identify and troubleshoot UI/UX problems
• Work with the Product Owner and the scrum team to provide UI/UX input and guidance to support the ongoing sprint goals

Skills and Experience for the role

• Proven work experience as a Product Designer or similar role
• Experience carrying out usability research and user interviews
• Experience of working in a scrum team and agile processes
• A portfolio demonstrating your previous work
• Experience with design, wireframing and hand-off tools e.g., Figma, Axure, Zeplin and Photoshop
• Knowledge & experience in designing to WCAG 2.1 accessibility standards

Personal Specification

• Collaborate and communicate effectively with other members of a team
• Ability to think creatively and offer solutions to issues and impediments
• Tenacious approach to problem solving
• Confident with ability to present ideas and opinions in a constructive manner
• Authority on accessible design
• Keen interest in new technologies
• Strong organization and planning skills, which help you to efficiently plan and implement your changes
• Experience with Public Sector clients desirable, but not essential
• Experience in an ISO 27001 accredited environment desirable, but not essential

Our Values

Our company values are at the heart of what all of our employees do day to day and we want to work with people with whom these values resonate. Within your role you will be expected to work inter-dependently, taking responsibility for your own success and that of the company - whilst being part of a high challenge and high support company culture with a busy social life and corporate social responsibility agenda.

At Iken, we are:
Inquisitive: looking at the bigger picture and the impact that actions and decisions have
Brave: stepping out of our comfort zone and remaining determined in the face of challenge
Tenacious: Setting goals and working purposefully to achieve the, asking for help and support as required
Warm Hearted: Proactively supporting colleagues and clients, with a positive attitude and manner and willingness to go the extra mile