property manager

Our Property Managers thrive in the most exciting, fast-paced and competitive property market in the world. As an estate agent driven by exemplary customer service and over 160 years of success, our multi-award-winning operation spans a network of 33 prime London offices and is supported by a high-end brand and an exceptional marketing campaign.

The purpose of a Property Manager at Marsh & Parsons is to be a vital point of contact for landlords and tenants within their assigned portfolio. This is a varied role in a fast-paced environment and requires strong problem-solving skills and the ability to liaise with a range of stakeholders to ensure excellent customer service.

You will join an interactive and high energy team, with a strong people-culture. Here at M&P we believe in the value of developing our people, so Learning and Development is an essential part of what we do and you will take part to our L&D plan thought your time with us.

Key Responsibilities

• Efficiently managing a portfolio of 100-120 properties to ensure that the lettings process is stress free for our managed clients
• Offering organised and accurate daily administration
• Managing the booking and monitoring of contractors as they carry out works across the portfolio
• Transferring utilities at the start of a tenancy and arranging payment of outgoings including final utility bills and service charges
• Extensive quality control to ensure all necessary documentation is in place at the tenancy outset
• Sending out check in reports to landlords and tenants and resolving any discrepancies
• Managing any change of occupancy process
• Ensuring safety certificate compliance across the portfolio
• Liaising with the landlord, tenant and registered contractors over maintenance issues, ensuring all parties are regularly briefed
• Organising quotes and overseeing these larger scale works
• Liaising with Building Management companies over communal issues
• Arranging and issuing property inspection reports
• Managing the checkout process
• Advising and negotiating any deposit settlement or raising a dispute with the relevant deposit scheme
• Drawing up legal notice for any possession recovery of the property

Key Skills and Experience

• This role is only open to candidates with some previous Property Management experience
• In-depth knowledge and experience in the lettings business
• Knowledge of all aspects of property management and the lettings process
• Attention to detail, processing volume accurately and to deadline
• The ability to build trust and nurture relationships
• Proven customer service skill
• Excellent time management skills
• Ability to problem solve
• Complaint handling skill
• Experience in conflict resolution

Marsh & Parsons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.