second line technical support engineer - london

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity.

The Role

An excellent opportunity has emerged for a high-level Second Line IT Support Engineer to join the technical team of one of our clients in London.

Reporting to the Senior IT Team, you will be diagnosing and resolving users’ queries and tickets in a timely and professional manner, escalating where necessary. The role will involve face to face user support as well as remotely supporting colleagues based in other locations.

There will be training opportunities to further develop skills and knowledge in key areas such as desktop support, networking, and operating systems.

As you will ultimately be working for our client directly, you will be based at their HQ in London (close to Victoria or St James’s Park Underground Stations).

Requirements:

• At least two years of experience in a similar role
• Level 3 qualifications (A-levels/Higher Education Diploma, Advanced Apprenticeship) essential
• Fault-finding skills especially at network, printer and computer level
• Excellent knowledge of Microsoft Windows 11, 10
• Proven experience working with Microsoft Office 365 suite - Microsoft Teams, Sharepoint, Excel and Outlook
• A good working knowledge of web applications, networks, protocols and emails (SMTP, POP3, and Exchange)
• A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN
• Proven experience with Microsoft Active Directory
• A good understanding of all handheld peripherals, e.g. IPad, IPhone, Android, etc. would be desirable
• Excellent communication skills (in person and via telephone), strong written and spoken English is essential
• Personable, with the ability to build rapport with internal teams
• The successful candidate will be a quick learner and punctual and thorough worker, with astute attention to detail

This is a Monday to Friday role (8:30am – 6:30pm)

All technical staff are given a thorough aptitude and technical test during interviews.

The Package:

£40,000 – £50,000 Basic + Discretionary Bonus

Benefits:

• Private Pension Scheme (up to 7.5% Employer Matched Contribution)
• Group Life Insurance and Group Income Protection Plan
• 25 Days Annual Leave Plus Bank Holidays
• Private Medical Insurance
• Annual Eye Test

Location: London
Contract Type: Permanent
Hours: Full time, 8:30am - 6:30pm
Salary: £40,000 - £50,000 Basic + Discretionary Bonus

You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc.

REF-208 309