senior client service coordinator

Senior Client Service Coordinator

Location: Chippenham SN15 1GG

Salary: £28,000 -£30,000 dependant on experience and certifications

Hours: 37.5 per week, Monday - Friday 9:00am - 5:30pm

Vysiion, an Exponential-e Group company, is a growing organisation specialising in providing IT Managed Services and Consultancy to the UK Public Sector including local and central government agencies, blue light, healthcare and defence.

Your new role

We are recruiting for the role of a Senior Client Service Coordinator to join our Customer Services team supporting a key customers from our head office in Chippenham. This is a perfect opportunity for an experienced Coordinator seeking a new challenge with providing a full range of services including end of month customer billing, new order entry, management of the access lists to the data centres.

Some of your responsibilities will include:

• Plan and coordinate project work with team members to keep workflow on track
• Communicate with customers on status of project works/sales orders
• Build sustainable relationships and trust with customer accounts
• Identify areas for customer service improvement
• Maintain high level of customer satisfaction
• Provide full range of customer service duties
• Sales quoting
• Sales order processing
• Support renewals
• Logistics
• Invoicing
• RMA processing
• Training of junior staff

Knowledge and experience required:

• Previous experience in customer service/project coordination and operational delivery
• A’ level/Degree or equivalent
• Strong financial acumen with experience in financial record keeping, reporting and
• budgeting
• Experience using financial accounting system
• Competent in using Microsoft office applications such as word and excel
• Good communication and interpersonal skills
• Strong organization and multi-tasking skills
• Excellent analytical and problem-solving skills
• Time management skills with the ability to meet deadlines

Why Vysiion?

Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

• Access to Pluralsight and certification support
• Clear career progression paths
• Free on-site parking
• Culture quarterly and annual awards (Director awards, Pride awards)
• Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)
• Comprehensive benefits (23 days holiday rising to 25 days, private medical insurance, pension, life assurance, cycle to work scheme)

About Vysiion

Vysiion deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms, to the delivery of turnkey communications systems, the provision of end to end ICT Managed Services, secure hosting solutions for schools, charities, Government departments and the emergency services, as well as security solutions across the SCADA networks.

As a result, the Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution, with an emphasis on security. All solutions are developed by a team with a proven track record and thorough understanding of cloud computing, Enterprise IT, OT network services, communications and infrastructure delivery, data centre, colocation and ICT Managed Services.

What you need to do now

Click "apply now" and you will end up on our careers page, where you can see the full job description and will be able to send a copy of your CV to our recruitment team.

We are a company that hire for attitude, ambition and train for skills. So even if you don’t tick all of the boxes but want to be part of Exponential-e then please still apply.

We will be in touch as soon as possible to discuss this opportunity, or other relevant positions we may have