service advisor

Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre in the UK. The Centre shares a site with Porsche Central Operations and both the Porsche Retail Group and Porsche Cars Great Britain Head Offices, with shared facilities including an onsite restaurant, coffee bar and parking.  The site is also located within walking distance of a local shopping park.

Please note:  To be considered for this role, you must hold a full UK driving licence and have recent automotive Service Department experience.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As a Service Advisor, you will be responsible for:

• Advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle
• Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
• Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.

About the responsibilities
In the role of Service Advisor, you will:

• Ascertain the customers’ automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining service schedules as appropriate
• Take bookings from walk in customers and upsell Services and accessories
• Prepare job cards for future bookings and ensure all relevant information is correct by a pre-call to the customer
• Ensure all keys to vehicles on site are processed through the ‘E-tag’ system highlighting any areas of concern to the Service Team Manager
• Prepare service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
• Track the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
• Prepare invoices in the Dealer Management Systems (DMS) from the Integrated Workshop Information System (PIWIS) technical ‘write up’ and visual health check report and take payment from the customer
• Conduct post service follow ups 24 hours after the customer has collected their vehicle to ensure customer satisfaction
• Update your job knowledge by participating in educational opportunities and reading manufacturers' publications
• Achieve the Porsche Retail Group Experience accreditation within 18 months of commencing employment.

About the rewards
For the role of Service Advisor, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.

There is a basic salary on offer of up to £34,000 per annum, depending on experience, with an annual bonus of circa £6,000+. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates  
• Private Medical Insurance
• DC Pension Scheme
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

service advisor, customer support, motor, automotive, dealership, aftersales