service coordinator

Service Coordinator

Coalville

£26,000 - £28,000

Full time, Permanent (Monday-Friday 8:30am-5pm, Office based)

Role of Service Coordinator:

Labour schedule engineers for service works and meet service delivery, customer satisfaction and company financial budgets.

Responsibilities of the Servcie Coordinator:

• Responding to incoming calls and proactively handling customer requirements.

• Effectively planning and scheduling engineers for maintenance visits, service calls and quote repair jobs.

• Maintaining monthly labour efficiency

• Attend remotely, weekly planning meetings

• Escalate to management any jobs that may over run and ensure that the engineer does not continue works until authorised to do so.

• Ventilation-prepare and submit spare parts quotations to the customer promptly.

• Purchase ordering of parts for repairs to engineers and customers to ensure delivery timescales are met.

• Proactive day to day correspondence with engineers, customer and suppliers.

• Service office administration

• Review service reports to ensure works are completed for processing and invoicing.

• Maintain effective updates to the company operating system for management reporting and auditable company records.

Qualifications required - Service Coordinator Role:

• GCSE Maths and English grade C, 5, or above

• A' Levels or equivalent

Experience required - Service Coordinator Role:

• Working within a service office environment

• Understanding labour scheduling

• Knowledge of Microsoft Office & Database Applications

• Customer Service and Administration Experience

Skills Required - Service Coordinator Role

• Attention to detail

• Meeting deadlines

• Strong influencing, communication, planning and organisational skills

• Decision making and using initiative

• Proactive

• Prioritsisng workloads

• Working under pressure

• Committed to health and safety standards

• Actively maintain records