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service delivery specialist
Posted on: 18 August 2023
Employer:
The Royal Society of Chemistry
Salary:
£45,646 per year
Location:
cambridge
Job Type:
Full-time
Deadline:
28 September 2023
Location: Hybrid (Cambridge office)
Salary: £45,646 - £55,788 per annum
Position Type: Permanent Full-Time or Part-Time
Closing Date: 03/09/2023
At the RSC, we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.
Although this role is contractually based at our Cambridge office, you will be able to work fromhome within the UK, with the expectation that you will attend the office as needed for your role.
We are looking for a Service Delivery Specialist to join our IT Service Support Team. As a Service Delivery Specialist, you will play a crucial role in delivering and supporting internal, colleague facing, technology services within our organisation. You will be responsible for Continual Service Improvement, working to identify and execute opportunities to improve the quality and efficiency of technology service delivery and to objectively measure the effects of these efforts over time.
Your expertise in ITIL best practice, problem solving, and supplier management will be instrumental in achieving service improvement objectives and contributing to the overall success of the organisation. You will report to the Service Support Manager and collaborate closely with colleagues in the Service Support team and the Infrastructure and System Administrator teams, to coordinate service delivery efforts.
In this role it is expected that you will attend the office as needed for your role. If you need flexible working arrangements, please outline this in your application.
What we are looking for:
• Experience of working as part of an IT support team and delivering service improvements is essential
• ITIL Foundation qualification
• Good knowledge of IT systems and infrastructure (devices, operating systems, ITSM tools, MS O365, conferencing tools, AV equipment, active directory services, networks etc.) used within a corporate IT environment.
• Demonstrates an excellent understanding of customers and their requirements; uses technical skills and experience to determine how we can help them achieve their goals.
• Maintains a professional attitude, building and maintaining relationships with our customers and demonstrates a customer focussed behaviour at all times.
• Demonstrates excellent communication skills and is able to explain technical concepts equally to customers with a level of technical understanding and those without.
• Demonstrates excellent problem-solving skills, a can-do attitude and a willingness to work in a culture of continuous improvement.
• Experience of documenting requirements and managing suppliers to deliver service improvements.
• Plans, schedules, and prioritises tasks competently within deadlines and in line with relevant processes.
• Good knowledge of cybersecurity principles and best practices, such as password management, user management, and access control.
• Can identify common security threats, such as phishing, social engineering, and malware and understands the actions that might be taken against them.
• Experience of ServiceNow, JavaScript, Powershell, knowledge of markup languages such as HTML, XML and familiarity with stylesheet languages like CSS an advantage
• Experience using SCCM or InTune for software deployments and device imaging an advantage.
About the RSC
The Royal Society of Chemistry (RSC) is a not-for-profit organisation whose mission is to advance chemical sciences. We are a provider of knowledge, a professional body and a voice for chemical sciences, with a heritage that spans 180 years. We work with industry and academia to promote collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.
Benefits
At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:
• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced paternity leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
Service Delivery Coordinator, Specialist in Service Provision, Service Operations Specialist, Service Excellence Expert, Delivery Management Specialist, Service Deployment Specialist, Service Implementation Specialist, Client Services Specialist, Customer Service Specialist, etc.
REF-207740
Salary: £45,646 - £55,788 per annum
Position Type: Permanent Full-Time or Part-Time
Closing Date: 03/09/2023
At the RSC, we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.
Although this role is contractually based at our Cambridge office, you will be able to work fromhome within the UK, with the expectation that you will attend the office as needed for your role.
We are looking for a Service Delivery Specialist to join our IT Service Support Team. As a Service Delivery Specialist, you will play a crucial role in delivering and supporting internal, colleague facing, technology services within our organisation. You will be responsible for Continual Service Improvement, working to identify and execute opportunities to improve the quality and efficiency of technology service delivery and to objectively measure the effects of these efforts over time.
Your expertise in ITIL best practice, problem solving, and supplier management will be instrumental in achieving service improvement objectives and contributing to the overall success of the organisation. You will report to the Service Support Manager and collaborate closely with colleagues in the Service Support team and the Infrastructure and System Administrator teams, to coordinate service delivery efforts.
In this role it is expected that you will attend the office as needed for your role. If you need flexible working arrangements, please outline this in your application.
What we are looking for:
• Experience of working as part of an IT support team and delivering service improvements is essential
• ITIL Foundation qualification
• Good knowledge of IT systems and infrastructure (devices, operating systems, ITSM tools, MS O365, conferencing tools, AV equipment, active directory services, networks etc.) used within a corporate IT environment.
• Demonstrates an excellent understanding of customers and their requirements; uses technical skills and experience to determine how we can help them achieve their goals.
• Maintains a professional attitude, building and maintaining relationships with our customers and demonstrates a customer focussed behaviour at all times.
• Demonstrates excellent communication skills and is able to explain technical concepts equally to customers with a level of technical understanding and those without.
• Demonstrates excellent problem-solving skills, a can-do attitude and a willingness to work in a culture of continuous improvement.
• Experience of documenting requirements and managing suppliers to deliver service improvements.
• Plans, schedules, and prioritises tasks competently within deadlines and in line with relevant processes.
• Good knowledge of cybersecurity principles and best practices, such as password management, user management, and access control.
• Can identify common security threats, such as phishing, social engineering, and malware and understands the actions that might be taken against them.
• Experience of ServiceNow, JavaScript, Powershell, knowledge of markup languages such as HTML, XML and familiarity with stylesheet languages like CSS an advantage
• Experience using SCCM or InTune for software deployments and device imaging an advantage.
About the RSC
The Royal Society of Chemistry (RSC) is a not-for-profit organisation whose mission is to advance chemical sciences. We are a provider of knowledge, a professional body and a voice for chemical sciences, with a heritage that spans 180 years. We work with industry and academia to promote collaboration and innovation. We advise governments on policy, and we promote the talent, information and ideas that lead to great advances in science.
Benefits
At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:
• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced paternity leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates.
As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who has a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
Service Delivery Coordinator, Specialist in Service Provision, Service Operations Specialist, Service Excellence Expert, Delivery Management Specialist, Service Deployment Specialist, Service Implementation Specialist, Client Services Specialist, Customer Service Specialist, etc.
REF-207740
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