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Search service desk coordinator

This website uses automated algorithms to estimate job visa eligibility and may be incorrect. We recommend you always check the official Skilled Worker Visa guidelines and seek help from a qualified immigration specialist before applying.

service desk coordinator

Posted on: 02 March 2023

Employer:
Exponential-e
Salary:
£24,000 per year
Location:
bridgend
Job Type:
Full-time
Deadline:
12 April 2023
Visa:
Calculate Your PBS score for this Job

This is an excellent opportunity for anyone looking for a career change or a career in IT.

Day Shifts will include - 08:00 - 4:30/ 08:30-5:00 / 09:00 - 5:30

Overall purpose of the job:

  • Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers

Key responsibilities for this job:

  • Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
  • Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
  • Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
  • Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
  • To be a highly motivated team player with the skills and ability to manage changing priorities

Knowledge and experience required:

  • Strong customer service focus with excellent verbal and written communication skills
  • Proven problem solver with strong analytical and trend analysis skills
  • Positive and professional attitude

POINTS BASED SYSTEM (PBS) VISA CALCULATOR

Under the points-based immigration system, you are required to score a minimum of 70 points for your Skilled Worker visa application. You must satisfy all the mandatory rules that give you 50 points, and any of the additional tradeable rules. Read more about this system on gov.uk

Occupation Title: customer service manager
SOC Code: 7220
Minimum Salary: £22,900.00

You automatically score 50/70 points with this job

Job at an appropriate skill level (RQF 3 or above).
Your job must meet the minimum skill level set by the UK government. A list of eligible occupations can be found at www.gov.uk
20 Mandatory
Job offered by a licensed sponsor.
A company must have a sponsorship licence to hire overseas employees. An official companies register is available at www.gov.uk
20 Mandatory
Salary is at least £23,040 or over 80% of the going rate for the profession (whichever is higher).
In some cases your salary can be lower than the going rate, but not lower than 80%. In this case you will only earn 10 points and will have to score the remaining points by satisfying another rule.
10 Tradeable

This job doesn’t qualify for these rules

Salary of at least £25,600 or the going rate of the profession (whichever is higher).
There is a general salary threshold and a going rate set for each occupation. If the going rate for your job is higher than £25,600, you’ll usually need to be paid at least the going rate to earn 20 points.
20 Mandatory

How can you score additional points?

English language skills at level B1 (intermediate).
10 Mandatory

Do you qualify as a new entrant?

20 Tradeable
I’m switching from a UK Student or Graduate visa
I’m under the age of 26
None of the above

Your score is 50/70

Let’s check all mandatory rules is applied?

Please note that UKHIRED LTD is not registered to provide any immigration advice. Information on our website is taken from the public domain source and therefore might be inaccurate at times. We recommend you always check the official Skilled Worker guidelines available on gov.uk and seek help from a qualified immigration specialist. Our content does not constitute legal advice and is provided for general information purposes only.