service desk lead

Company Description

We’re looking for the world’s most talented people to join our team.

Innovation, commitment and quality are at the heart of what we do and we want you to be part of it.

Job Description

We are looking for an experienced IT Support Services Manager, to lead our IT service desk. You will need a tenacious record of efficiently resolving problems and thinking laterally and creatively.

Your role will involve, monitoring and developing the relationship between customers and the IT department and leading on a range of development projects to improve IT support services. A significant part of the role is developing good working relationships with partners across the company so that services can be effectively joined up. The post also oversees the smooth operations of the Service Desk and will report directly to the Head of IT.

Qualifications

To be successful you'll need:

• Experience of delivering IT support services.
• A demonstrable and tenacious record of efficiently resolving problems, thinking laterally and creatively, and drawing on internal and external resources as identified.
• Strong customer service skills with a history of assessing and understanding business requirements and therefore delivering excellent customer service.
• Excellent organisational skills together with a record of success in prioritising and delegating effectively, managing multiple work packages and a programme of projects.
• Evidence of strong communication skills with the ability to communicate effectively and persuasively with both technical and non-technical colleagues, at all levels of seniority, both orally and in writing.
• Self-awareness with a commitment to personal development and self-improvement.

Also desirable:

• Recognised technical expertise in major network and server infrastructure Experience of high-level system administration on Linux or Windows, operating systems, preferably both
• Project management & Service management methodologies and training e.g. PRINCE2 or ITILv3/4

Reaction Engines is committed to fairness and inclusivity. Research tells us that applicants tend to only apply when they feel they meet 100% of the criteria. If you believe you have what it takes and this role excites you, but you don’t align perfectly with the criteria listed, we encourage you to still apply. We’d love to have a discussion!

Additional Information

What we offer you

We have some fantastic benefits that sit alongside a great salary

• Dynamic Hybrid Working (where your time is split between working from home and in the office)
• 9 day Fortnight work pattern (every other Friday off)
• Generous holiday entitlement (196 hours a year, increasing to 210 hours after 2 years service -plus bank holidays, plus every other Friday off!) - full time allowance
• Company Share Option Plan
• Annual Bonus Scheme
• Life assurance (3x annual salary)
• Ongoing Personal & Professional development opportunities
• Annual Professional Membership
• Subsidised childcare at Culham Nursery
• Family friendly policies
• Long Service Awards
• Cycle to work scheme
• Employer matching pension up to 5%
• Employee Assistance Programme (EAP)
• Employee recognition (STAR Awards)
• Health and wellbeing discounts & wellbeing challenges via our EAP

Salary: £35,000 - £55,000 - depending on experience

Enabling net zero.

Transforming high-speed flight.

Pioneering access to space.

Our people have always been our most valuable asset. They’re brilliant problem solvers who believe challenges are opportunities. We take pride in attracting the industry’s brightest minds and it is their diverse set of skills, personalities and experiences that will help us achieve our ambitious goal.