soft services manager

About The Role
Supervising operational cleaning and facilities services teams.

Your main aim will be to supervise operational teams and ensure cleaning and associated services are delivered to a high standard at prestigious customer sites.

You will:

• Ensure all services are delivered to client specification and agreed service levels.
• Ensure legislation and Health and Safety regulations are complied with at all times.
• Communicate with clients to ensure problems are resolved and requests are met .
• Implement quality control procedures to ensure high standards of service are consistently delivered.
• Ensure staff receive appropriate support and training to safely carry out their duties.
• Maintain staff records in accordance with Company policy and ensure payroll information is processed effectively.
• Ensure adequate products, equipment and materials are available to the contract standard and are properly stored, maintained and purchased in accordance with Company procedures.

To succeed in this role you will need:

• Experience of delivering cleaning and related facilities (FM) services.
• Experience of supervising operational teams and the ability to motivate staff
• A good understanding of Health and Safety regulations
• Excellent customer service and relationship building skills
• Good IT skills, including MS Office.

What will you get in return?

• A pension scheme- to save for the future -
• Access to high street discounts
• Access to low interest loans
• Recognition scheme 'OCS Stars'- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support

About The Company
At OCS, we're a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.