Today HP is a $50+ billion fortune 50 company with around 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, and we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.
The key function of the role is to provide professional technical advice, implementation and consulting on both HP and non HP printing technology. The Technical Delivery Consultant (TDC) will be expected to provide installation, customization and integration services. Responsible for optimizing customer's environment according to client’s business needs. Must be able to understand client's needs and transform them into HP or HPs/partner capabilities. The TDC has full responsibility in leading technical implementation/optimization/integration within time and budget. Will drive customer technical acceptance and will typically work in virtual teams e.g. with Project Manager or Client Success Manager. This position resides in the UK Print Services and Solutions Technical Consultancy team. The successful candidate will find themselves travelling to different locations in UK&I at least 50% of the time.
To work within virtual teams e.g. with PM/CSM to provide multi-vendor technical consulting, project management, design & installation services to customers. Become the technical advisor for Managed Print Services (MPS) customers. Act as a single point of contact for technical purposes during the roll out and ongoing Customer engagement and ensure projects are implemented within pre-set objectives and budgets.
Responsibilities/ Delivery Activities
Ratify, own and deliver against solution design and SOW (working alongside the Solution Architect/Consultant)
Communicate a cloud based design to a customer / service provider for them to deploy the infrastructure (networking, servers, etc)
Contribute to due diligence activities
Provide input on technical project plan
Conduct solutions plan, design and test activities
Manage relationships with any 3rd party installation partners
Provide technical escalation management through to divisions
Contribute to formal technical escalations (from a technical perspective)
Technical implementation/integration on time and pre-agreed budget and within contractual parameters
Review/Seek approval from 3rd Party Solutions
Conduct pre-requisite activities for Remote Monitoring / printing solutions
Assist in resolving silent printer device issues (from a technical perspective)
3rd party technical evaluation/coordination/integration
Technical lead throughout deployment
Conduct pre-deployment site survey (if required)
Assist with Remote Monitoring reporting capabilities
Conduct planning with the Project Manager to ensure careful & accurate scheduling
Work on customers site when required and for specific project gates or meetings
Provide consultancy around systems integration issues
Positive approach to challenges
Excellent customer relationship skills
Focus on outcomes – high customer satisfaction, project delivery timescales met
A can-do attitude and a growth mindset
Education and Experience Required:
Typically around 7+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study or equivalent experience.
Experience in software, infrastructure, and integration
Experience of MS Azure and AWS
Industry qualifications relevant to role, in-house or industry body i.e. CompTIA
Enterprise class print management solutions
Knowledge and Skills Required:
Imaging and Printing technology experience
Hands on Technical experience in services area.
Network and Network Management Expertise
Microsoft: Windows Server/Print Servers, Active Directory, SQL Server, SQL Management Studio, Windows 7/10.
Installation and configuration of software applications, print drivers, etc. in a Microsoft Windows environment.