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Posted on: 11 November 2022
Join Fiserv as a Technical Customer Support Executive and as part of our EMEA Operations team, and springboard an exciting career within Fiserv, one of the world’s largest Financial Technology companies ('FinTech’)
We will reward you with a highly competitive financial package, rewarding benefits and invest in you as our most important assets to ensure you have the skills, knowledge and training to deliver world class customer service to our growing pool of dynamic Merchant businesses
What is the role?
Role: Technical Customer Support Executive
We are currently seeking high calibre individuals to fulfil hugely exciting front-line roles interacting with our Merchant businesses. These new roles will be focussed on supporting our merchants locally in UK.
This Operational Hub will complement our existing dedicated Customer Service centres located in Ireland, Germany & Poland as we truly make our organisation the very best for client experience and satisfaction globally.
This exciting new role will carry direct responsibility for delivering world class customer service and experiences you will be taking ownership of the Merchant business interactions, through telephone, e-mail or web chat based media, as determined by the Merchants’ preference and ease of communication
Role responsibilities include:
We will provide all requisite training to ensure adherence to relevant financial regulations and the skills to exceed defined monthly goals and objectives.
What do we offer?
What skills do I need?
Fiserv is looking for highly focussed, engaged, passionate, empowering and innovative individuals to join us.
You will need to be able to multi-tasking across multiple skills and love customer interactions and relationship building.
The below skills are additional pre-requisites;
Do I need any additional interpersonal skills?
Well-being at Fiserv
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.
At Fiserv, our culture starts with our people. Want to learn what associates from across the company do or what it's like to work at Fiserv? Get to know us.
Our commitment to Diversity and Inclusion
Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability'
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