technical pre - sale consultant

Join us as Technical Pre-Sales Enterprise Voice & Cloud Apps Consultant

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.

Purpose of the Role :

Supporting our Client's Enterprise Voice & Cloud Apps to deliver high-quality voice and collaboration solutions for their customers.

Essential Criteria

· Pre-sales and post-sales optimisation solution assurance. Owning all related technical pre-sales activities including assessing customer's current environment through various capacity planning & monitoring activities, solution sizing activities, producing complex solution designs in line with Microsoft best practises.

· Architecting Skype for Business, Exchange server, Enterprise voice, Microsoft Teams, including advanced configurations for direct routing, Complex Skype voice solutions, Office 365, IP PBX, Session Border Control (SBC), MCSE Productivity, Lync, VoIP, PBX.

·  Lead technical discussions with clients that drive decisions and implementation.

· Provide technical support and consultation to account executives, including presenting technology updates to our existing base customers.

· Producing solution configurations / Bill of materials, scoping professional services engagements, producing presales documentation such as solution proposals & Statements of Works.

·  Migrating from previous versions or third-party systems.

· Designing complex enterprise Voice solutions, including global telephony and contact centres.

·  Designing Teams deployments and their integration into customer storage for collaboration (e.g. SharePoint), including leveraging cloud apps for multiple business uses.

·Research, develop, and deploy Office 365 (O365) solutions, including delivering proof of concepts.

· Design, Plan and Execute Office 365 migrations including Exchange Online, OneDrive, SharePoint Online, and Skype/MS Teams.

· Design and plan for Identity Management (ADFS, Azure, Other) and Directory Sync supporting O365 workloads.

·Work collaboratively with internal stakeholders and partners to maximize O365 functionality and user experience.

·Stay current on Office 365 features and capabilities including availability, reliability, performance, monitoring, backup, and security.

· Ability to visualize, articulate, and solve complex problems.

· Undertaking deployments of Voice & Cloud Apps projects in accordance with a quality delivery framework.

· Maintain and develop ICT Knowledge, with a specialisation in Enterprise Voice & Cloud Apps, including key vendor technologies.

· Provide 2nd / 3rd line expertise for managed services for Enterprise Voice & Cloud Apps.

· Proficiency in Networking, on-premise/cloud infrastructure and other technologies as needed to undertake the role.

Desirable Skills

· 4+ years of experience in designing voice and network solutions for large business and enterprise customers.

· Proven presentation and sales skills and a professional approach and appearance.

· Excellent writing skills and documentation development ability

·  Experience with O365 technologies, with a strong competency in MS Teams and SharePoint.

Other Information 

We look forward to hearing from you and wish you the very best of luck with your application