visa compliance coordinator

Location: Kingston upon Thames, Kingston University International Study Centre

Contract Type: Full Time - Permanent

Salary: £28,000 per annum

JOB OVERVIEW

The purpose of the role is to support students in non-academic areas within our international Study Centre, which includes and is not limited to reception, induction and registration, visa support and immigration support. You will contribute to the overall objective of the ISC—"preparing international students to progress and thrive at Kingston University through successful completion of their programme"-- by ensuring that student issues are dealt with quickly and effectively, in order to ensure their full engagement with their course. You’ll do this by providing support to students to ensure they have a positive experience during their time in the ISC, through communication and collaboration with a variety of teams and stakeholders, both inside and outside the ISC.

KEY RESPONSIBILITIES

• Provide a consistent, accurate and friendly customer reception service to visitors, students, and staff, identifying problems that lead to poor service and contributing to review of this service
• To filter student enquiries, directing them appropriately within the ISC to the Head of Centre, Welfare, Academic Team and Student services
• Manage Study Group and Kingston University systems and databases to ensure that student details (registration and contact details) are inputted accurately and efficiently so that it passes audit scrutiny
• Support the Centre’s attendance policy
• Monitor the compliance mailbox to ensure that visa and immigration-related queries are dealt with in a timely manner and direct queries to external and internal stakeholders where necessary
• To oversee the planning and implementation of induction, ensuring a positive student experience and all compliance requirements are met in a timely manner
• Support and train other staff colleagues in areas of the arrival and induction process relating to visa compliance
• Act as the Visa Lead for the ISC and support the UKVI compliance process including accurate record-keeping, chasing outstanding documents and reporting BRP errors.
• Provide support to Study Group’s Admission department, to check CAS documents and issue CASs to students where appropriate.
• Support the iCAS process and liaise with the University’s CAS and Immigration Team when deemed appropriate
• Monitor and oversee the withdrawal and termination process and ensure that SMS is updated with any changes relating to a student’s sponsorship
• Attend any UKVI Lead meetings within the Study Group network or as invited to do so by any external stakeholders
• To foster productive relationships with the student body and members of staff
• Cover admin duties for other members of staff when absent and during peak periods
• Promote and safeguard the welfare of students with whom you come into contact.
• To assist the Student Services Manager, Head of Centre and Centre team as required.
• Any other duties as deemed appropriate by your line manager

EXPERIENCE & SKILLS

• Level 3 Qualification (desirable)
• Bachelor’s Degree(desirable)
• Working in an administrative role.
• Working in a Higher Education or Further Education environment
• Using data management systems i.e., Progresso.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.

With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.