2 дней назад
c# software engineer would you like to play a pivotal role as part of our shared infrastructure development team? we currently have vacancies for c# software engineers at our site in new malden. as a c# software engineer, you will undertake the design, development, integration, and test of the shared infrastructure system in line with all relevant processes and quality requirements. this role will provide you with visibility of software development from the start to the end of the lifecycle, with real-world tangible outputs that can be seen in operation on board royal navy platforms. as such, there is potential to go on board royal navy warships as part of the process. your main responsibilities as a c# software engineer will involve: participating fully in supporting the capture and understanding of requirements, designing, implementing and testing the shared infrastructure system (c# software under agile development structure) carrying out complex technical analyses and investigations, including evaluation and selection of technical options, and preparing reports preparing complex specifications, developing designs in line with specifications and all quality and technical standards, and carrying out design appraisals in assigned areas to ensure all standards are maintained carrying out investigations into operational problems or developments and develop and prepare solutions, individually or as a member of a project team acting as a point of contact with customers and/or suppliers in assigned areas on specific engineering matters, to support the resolution of relatively complex problems your skills and qualifications as a c# software engineer: essential: c# experience software delivery team experience experience of complete lifecycle from design through to test experience of working in a large-scale software development environment ability to go from design all the way through to test and delivery desirable: agile experience wpf (windows presentation foundation) experience what we're looking for in you: as a c# software engineer, you will be self-motivated with a strong drive to succeed. you will be capable of working collaboratively as part of a team. you will be a flexible and adaptable individual with the ability to work well under pressure. location: new malden salary: up to £46,000 depending on skills and experience benefits: our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a company contributed share incentive plan. we also offer a range of additional benefits such as flexible working, an employee assistance programme, cycle2work and many local and national employee discounts. some employees may also be eligible for an annual incentive. bae systems bae systems is one of the world's leading global defence, security and aerospace companies. we work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries combat systems we design, develop, integrate and provide through-life support to naval combat systems that enable navies to protect nations. vital information from ship sensors such as radar and sonar, are captured through our core product, the combat management system. this advanced technological capability allows ships crews to rapidly respond to potentially life-threatening situations. in using this cutting-edge technology, we are at the forefront of defence system integration. our products feature across the royal navy's surface fleet aboard type 23 frigates, type 45 destroyers and queen elizabeth class aircraft carriers. the new type 26 global combat ships, under construction by bae systems in glasgow, will also use the next generation of our combat systems. we pride ourselves on being the combat systems integrator of choice, not only integrating our own products, but those of other defence companies too in delivering combat systems for both the royal navy and international customers. we offer significant opportunities for committed employees to learn and develop with us. the health and well-being of our employees matters to us and that's why we offer the flexibility for you to do what's important to you, whether that's job sharing, home working, or simply the ability to flex your start and stop times. where practical, we'll support a working pattern that suits your lifestyle and helps you reach your full potential. we recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. not only does it inspire creativity and collaboration, it's good for business. we celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance. we welcome applications from all suitably qualified people. please be aware that many roles working for bae systems will be subject to both security and export control restrictions. these restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation. due to the volume of applications we receive, we sometimes close our vacancies early. it is therefore advisable to apply as early as possible if you would like to be considered for a role with bae systems.
2 дней назад
sunderland, tyne & wear
ios developer, sunderland£30,000 - £45,000 + 10% bonuswhat's the role?saggezza is a proven technology and consulting partner that delivers personalized, high-value solutions to accelerate business growth. we consult, create experiences, analyze, modernize and digitize to help our clients adapt and transform the way they do business. saggezza consultants work as part of a global team, and throughout their tenure, have the opportunity to work on a variety of different projects across various clients and industries. we are chartered to do one thing, and one thing only – to bring enabling technology to our clients that allows them to move their business forward.we are currently looking to hire an ios developer to join our team. as an ios developer, you will be heavily involved in the design and development of new features on a scalable financial application on the ios platform.every project will be different, but you'll always be responsible for:designing and developing custom and complex solutionspartnering effectively with client project teamsmanaging the project software delivery lifecyclewhat you'll definitely need:3+ years of commercial experience with ios / objective-c and swiftexperience working in an agile environmentbachelor's degree / master's degree in computer science, computer engineering or related fieldskilled in interpreting and applying technical data.a logical mind that enjoys using technical know-how to problem solvenatural self-motivation with a passion for delivering excellencegreat communication skills with the ability to build strong professional relationshipscuriosity with an ongoing desire to develop and learnwhat we'd love to see:knowledge of web ui technologiesfinancial services and/or software consulting experience.experience of working in client-facing environmentsdon't tick all the boxes? don't worry about it: we still want to hear from you if you think you're the right person for the job.what makes saggezza unique?strong relationships: we take the time to know our clients well, from the way they do business to their culture and their unique pain points. this level of engagement enables us to develop highly effective solutions.clients first: we work to understand our clients then develop a unique point of view to address their pain points. we do whatever it takes to provide the right solutions to address their specific situation.a trusted partner: we collaborate as a true strategic partner and work side-by-side to develop the best solutions to bring our clients’ businesses into the future.passionate mindset: we have an unending passion for technology and teamwork. we develop highly effective solutions to help our clients tackle the complex digital landscape.creating value: the right investment in digital change is critical for our clients. that’s why we develop personalized, highly effective solutions that deliver value for their businesses.delivery excellence: our proven processes provide high-quality solutions that are delivered on time.why join our teamour culture is diverse with endless opportunities to work for global corporations in their own backyard.our nurturing and supportive environment fosters collaboration across the entire organization.we are not hierarchical but operate as a flat surface where every opinion matters, ideas are cultivated and innovation is encouraged.at saggezza, we are fortunate to have a strong mentorship program that provides each and every one of our consultants the ability to thrive professionally and personally.we are only as good as our people. saggezza, italian for wisdom, is rooted from the perspective that knowledge is power. we create thought-leaders who are constantly exposed and trained in different technologies in the ever-evolving world of software development.we welcome all types of innovators with an entrepreneurial spirit to grow with our team.saggezza is an equal employment opportunity employer: we believe in treating each employee and applicant for employment fairly and with dignity. we base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. « return to the search results
Sprinklr UK Ltd
2 дней назад
as a leader in the product management organization, you will be responsible for overseeing one of the product lines within the sprinklr platform. our product management team is a team of highly experienced and skilled individuals who are responsible for ideating and delivering products which form the backbone of sprinklr’s go to market strategy. the products you create will be leveraged by all functions of the company from sales, marketing, success, services, support and more.your role will be to lead a group of highly motivated individuals who operate at breakneck speed to deliver towards the growth of the company.what you’ll be doing- oversee a team of product managers and analysts responsible for a specific product line within sprinklr’s cxm product stack- develop the product roadmap leveraging market research and customer feedback to drive continuous growth of the product- creation of feature commit list for each quarterly release balancing roadmap commitments and customer requirements- ideation and development of requirements for new features through collaboration with product design, engineering and qa teams- project management of features in the commit list to see features through to release- drive adoption and utilization of key product features across a global customer base- identification of key adoption metrics - responsible for the overall revenue number of the product, i.e. quarterly net arr targets - build go to market strategy to identify- ideal customer profile and persona for your product- pricing strategy to drive competitive advantage in the market- sales & pre-sales messaging to enable sellers- drive revenue retention via product consumption & innovationpreferred qualifications- masters degree (mba preferred) in a business or technology field with experience in engineering or computer science - minimum 8+ years of product management experience, preferably working in the enterprise software industry- proven leader with 3+ years of experience managing a team of product managers- strong communication & writing skills to work with cross functional teams across the globe- experience driving product vision, go-to-market strategies and design discussions- ability to influence multiple stakeholders without direct authority- knowledge of multiple functional areas such as product management, engineering, ui/ux, finance, marketing, sales & customer supportopening date for applications: 16th october 2020closing date for applications: 15th november 2020salary: £130,000 - 160,000 + 25% variable « return to the search results
3 дней назад
based remote (uk) or london you may be a senior software engineer or a technical lead or a solution architect but, in your heart, you just love to get hands on and make tech work seamlessly? the thought of pushing the boundaries of iot tech excites you. you see the big picture whilst paying attention to the details. you are interested in energy and big data. your dream job would be to contribute to a low carbon future and make a real difference. at guru systems you can be part of a team developing technology that is radically reducing carbon emissions and making energy systems more transparent and lower cost for society. our offices are in london but this role could be based remotely in the uk. the opportunity this role sits at the heart of our software development capability, working alongside experienced engineers, taking the lead in the creation of ground-breaking solutions geared to drive efficiencies in heating systems through the use of iot and big data analytics. this includes the software and coding patterns to ensure scalability, as well as processes, deployment and automation in our ci/cd environment. we value open source software and as such you will be an active member and contributor of the communities whose software we are utilising. we are a friendly team who set ambitious goals, then work together to achieve them. at its core this is a hands-on role spanning from high level architecture, subsystem design through to coding. as a senior member of the team you will be versed in multiple languages including c, java or similar within a linux environment. we expect you can confidently write complex algorithmic code that works. beyond that, you will be responsible for the design of our systems, and should be able to make good design decisions with limited information against an uncertain future. guru's data centre code is written in golang, you'll contribute to that. training will be provided, where needed, however experience in these areas is good. senior software engineer | engineer | software | development | c | java | linux | coding | api | architecture | golang | microservices | cassandra | postgres | iot | software design benefits be part of a growing innovative business and help shape the future of energy / collaborative, flexible and friendly environment / bespoke personal development budget / normal working hours are 9 am to 5:30 pm / guru systems will match 5% pension contributions / 25 days holiday 2 volunteer / social engagement days essential skills minimum 5 years' experience within a senior engineer positionstrong capability in multiple software languagesprevious end-to-end solution design / architecturestrong empathy and the capacity to react calmly and efficiently, even when others are stressedexcellent interpersonal and presentational skills, with the ability to communicate clearly in written and spoken english desirable skills 5 years plus commercial golang experience in enterprise environmentmicroservicesdatabase at scale, cassandra / postgresapi design, definition and implementationlarge scale data ingresssolution designpragmatic approach to design and issue resolutioncomfortable working within an sme environment about company a bit more about guru: guru systems develops intelligent technology to make energy systems more transparent, lower cost and lower carbon. we deliver market-leading hardware and data analytics across heat networks, improving performance for developers, heat suppliers, customers and our planet. delivering low-carbon heat is one of the biggest challenges in the transition to a net-zero emissions future. our technology helps to accelerate this transition by using ai-driven analytics to improve efficiency and change the future of heat for the better. transparencyour technology gives complete visibility of heat network and other utility performance, helping you improve the efficiency of your network and fix problems early and reduce operating costs. lower costour technology makes it easier to manage financial performance, allowing you to minimise debt risk through a range of billing solutions, while giving you the flexibility to choose which energy service providers you work with. lower carbon we're proud of our award-winning team and products, we maintain high standards, certified iso9001, iso14001, iso27001 and cyber essentials plus. why you should join us at guru systems you can be part of a team developing technology that is radically reducing carbon emissions and making energy systems more transparent and lower cost for society. purposehave a measurable impact on the decarbonisation of heat for the benefit of the environment, society and the long-term future of our planet. innovationcreate and deliver a range of intelligent solutions to improve the energy efficiency and financial performance of heat networks, from iot devices to data analytics and machine learning. teamjoin a supportive working environment where your opinion is valued, dedication and continuous development are rewarded, new skills can be mastered and people are proud of their work. while guru's people are highly effective, we are also open-minded, curious and willing to own and learn from our mistakes. we prefer team players to lone heroes.
Skipton Building Society
3 дней назад
job description due to some exciting developments in our data &analytics strategy we have created a new role of lead bi developer / lead dataengineer. this position will be responsible for overseeing thespecification, building and maintenance of our migration onto a brand new cloud-baseddata engineering platform. this includes the integration and management of thevarious data sources that feed into and from our d&a systems. as a subject matter expert, a key responsibility of thisrole is to coach, mentor and direct a team of data engineers and a dataarchitect. to allow maximum focus on the core elements of this role itwill be supported by a professional development leader who is responsible forthe day to day support of the team. whilst the role will have a degree of‘hands on’ architecture and engineering, the primary purpose of the role is toensure activity and outcomes of the engineering team and architect are alignedto the overall objectives of the department. ideal candidate as a senior member of the data & information team thesuccessful candidate will represent the department across the society, engagingwith colleagues at all levels. on this basis, excellent people andcommunication skills are a pre-requisite and will include the translationbetween technical and not-technical teams. although this role has nodirect line managementresponsibilities, our matrix management operating model requires an individualwith a proven track record of making strategic business decisions andconsidering relevant risks. it will also have a proven ability of deliveringresults by leading teams using coaching and mentoring techniques to create ahigh performing team. due to the ongoing situation presented by covid-19 we areoperating this role remotely at the moment, so the successful candidate will be on-boarded from home. we expect this to be the case until the end of the yearand then in 2021 we will look to offer flexible working to support thesuccessful colleague. about skipton building society at skipton building society we are not just another financial services institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. the same goes for our people. we can only be successful as a business if we have great people and we believe in treating people as individuals. our values are trust, ownership and one team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers. we’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. we respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. if you have a need for flexibility then please let us know. why work for us we’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ouremployee assistance programme, the opportunity to buy extra holidays andshopping discount vouchers you’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded. more information on our benefits can be found here skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age
3 дней назад
we are currently seeking applications for a senior cyber security analyst within the national records of scotland based in edinburgh. this is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. candidates with a disability who meet the essential criteria below will be invited to the assessments.ddat pay supplementthis post attracts a £4,000 digital data and technology (ddat) pay supplement after a 9 months competency qualifying period. pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review.overviewthe national records of scotland (nrs) is a non-ministerial department (nmd) within the scottish administration. it is headed by a chief executive who fulfils the role of two non-ministerial office-holders, the registrar general for scotland and the keeper of the records of scotland. it was established on 1 april 2011, following the amalgamation of the general register office for scotland and the national archives of scotland.qualifications requireda degree in cyber security or technology is expected, with equivalent experience considered.other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.please note: if you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted out.essential criteria1. high level knowledge and understanding of the internal and external cyber security risks to it systems, services and data storage.2. demonstrable experience of working with cyber security technologies such as security monitoring, vulnerability detection, privilege access management, penetration testing, sandboxing etc.3. knowledge and understanding of government and international security standards, e.g. hmg security policy framework, and iso 27001 (information security standard), psn accreditation requirements, sarbanes-oxley (sox), cbest, pci etc.4. the ability to analyse, interpret and apply complex technical information.further informationfor further information on this vacancy please download and review the “person specification and further information for job applicants” which you will find below. to apply, please submit a cv outlining your relevant skills and experience for the role (no more than 2 sides of a4) and a personal statement (of no more than 750 words). when considering how your experience relates to the role, please tailor your cv and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification via this website before the closing date. your cv and personal statement should be one document.important information regarding interviewsin recognition of the scottish government's ongoing measures and guidance in its response to covid-19 (coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.in order to facilitate this new way of working, we are asking all applicants to ensure that they have a suitable space to complete the virtual interview. in addition, a personal device of choice, which has the skype for business application downloaded. this will allow candidates to undertake the interview/assessment if selected. we are also asking you to ensure that your personal wi-fi/broadband capacity will be sufficient to carry both audio and video feeds.to learn more about this opportunity, please contact gary stewart who can be reached at firstname.lastname@example.org you experience any difficulties accessing our website or completing the online application form, please contact email@example.com. « return to the search results
3 дней назад
about nqc nqc is a successful and growing manchester city centre based software company specialising in supply chain risk management platforms. our online web platforms are in use by some of the largest organisations across a number of industries including the uk government, the automotive industry and the defence & aerospace industry. purpose of post we are currently on the look out for a knowledgeable, forward thinking and diligent service improvement manager to join our team based in manchester city centre. as service improvement manager you would be responsible for advising and driving the implementation of improvement activities across nqc’s internal infrastructure and our platform solutions in use by key central government and private sector clients. key responsibilities will include; contributing in helping to shaping the processes and governance around the software development lifecycle framework; contributing to the product development and assurance and internal it teams continuous improvement plans, ensuring that improvement opportunities are formally registered and delivered against agreed timescales; working closely with key stakeholders including project managers, software engineers and internal it teams to understand the changes required to technically implement solutions; producing service design packages which clearly and accurately define service definition, service criticality, support models and underpinning contract conditions; deliver process improvement activities in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology; produce detailed process improvement plans to manage risks, issues and dependencies; monitor the projects ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented; produce all required documentation for project delivery in line with the process; review the outcomes of the process improvement projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction about you to apply for this role, you should be able to demonstrate the following; software development industry experience, ideally in a similar development environment (open source, lamp stack, agile environment) experience of project delivery in all aspects of the service design & transition lifecycle management for the introduction and improvement of managed support services, specific examples including software development, systems and network management and support services experience of itil experience of developing new processes and procedures developed communication and diplomacy skills with an ability to persuade and influence client and stakeholder relationships. demonstrable experience and capability to manage projects autonomously. commercial experience in the management of projects to budgetary constraints and where effective commercial change control has been incorporated.
Alaraby Television Network
3 дней назад
introduction:broadcasting from its headquarters in london, alaraby television network has a broad range of programme content, varying from news to entertainment. although broadcasting from london; we have bureaus in the middle east and worldwide.alaraby tv network follows the strict media and editorial standards that are observed internationally of balance, objectively, precision and accountability in all the information it presents, and deep and precise analysis for the viewer. we aim to be a medium for entertainment, arts and creativity.as well as a very competitive salary alaraby television network also provides an excellent private medical and dental coverage, pension and annual leave.job: broadcast motion designernumber of positions: x 2location: londonsalary: £25,000 – £40,000advert start date: 15/10/2020purposebroadcast motion designers create animated 2d and 3d images. artists use video and animation to give the impression of action through changing images. media outputs include online ads, television, digital signage/out of home, film, broadcast titles, movie trailers, virals, music videos, video signage, and content for mobile devices.main duties & responsibilitiesyou are responsible for the creative process at different stages. these include conceptualisation, storyboarding, animating and editing.supporting the creative lead in the delivery of a number of projects, such as motion tracking, animations and promos.executing a project from brief through to production and delivery to the highest possible standard.providing the moving image team with a great set of hands-on design, animation, illustration and typographic skills – with the ability to develop and deliver a number of visual styles.working as part of a team to explore briefs and generate ideas.assisting with the development, preparation and delivery of creative proposals and pitches, generating style frames, storyboards and example animation.working closely with creative teams, designers, creative leads, creative technologists, other animators, producers and project managers.working on a number of projects at once.presenting ideas, both internally to colleagues and externally to clients.taking projects from brief through to delivery.required essential skillsability to work well within a teamstrong organisational skillsable to storyboard and communicate a creative ideaexperience of design platforms both mac & pchigh level of creativity and good eye for detail.ability to build /design logos and environments from start to finish.this includes:modelling, texturing, lighting, rigging, animation, rendering and compositing.take direction and work closely with the promotions supervisorwork on a flexible shift pattern, including weekends producing high quality air promotions for both news and programmes.participate in team meetings and brainstorming sessions.review 3d designs and provide recommendations.help conceptualize ideas.qualifications and experiencedegree in graphic design or other degree qualification in relevant field i.e. 3d/2d design.5 years’ experienceexperience of apple mac and pc, adobe premiere, adobe after effectsapplication end date: 15/11/2020 « return to the search results
Skipton Building Society
3 дней назад
skipton, bd23 1ap
job description we’ve got an exciting opportunity for a dataengineer to join our data & information services responsible for datagrowth and innovation at skipton. we’re a specialised team that thinks outsidethe box and help to design, develop, build and support data and analyticssolutions. our role is to keep the business lean and agile and to ensure thatdata transferred between internal systems and external 3rd parties,is fit for purpose. we’re committed to our investment in datastrategy, allowing us to move to new data architecture using cloud-basedtechnologies. our new enterprise data warehouse will also increase capacity forchange throughout the organisation. this is an opportunity to bring your skillsto our team to support the implementation of our cloud based platform. you’ll work collaboratively with other dataengineers and analysts, as well as colleagues from across the organisation todeliver trusted solutions that meet the society’s information needs. as a dataexpert you’ll play a key role in the society change hubs and play a pro-activerole in identifying process improvements and generating new ideas that willmaximise the value of data for the society. ideal candidate to be successful, you’ll need sql developmentexperience and good knowledge of developing a data warehouse. you’ll becreative, respond well to challenges on a day-to-daybasis and be comfortableworking with ambiguity. we’re looking for someone who has excellentproblem-solving skills, is logical, and has a desire to deliver a great serviceto our stakeholders, whilst looking to develop themselves. experienceshould include: - working with and designing a data platform - knowledge of data modelling principles, including data lakes and warehousingtools - implementation of end-to-end dwh and etl pipeline solutions - maintenance and optimisation of data warehouse solutions to maximiseperformance - data analysis (any exposure to analytical tools would be advantageous) - testing and software release management - experience in business process and requirements analysis technology: - microsoft bi stack (ssis, ssas and ssrs) - microsoft azure - data lake, data factory and azure synapse - analytical tooling – azure ml, databricks about skipton building society at skipton building society we are not justanother financial services institution we are a mutual organisation, whichmeans we are owned by our members and believe in placing them at the heart ofeverything we do. the same goes for our people. we can only be successful as abusiness if we have great people and we believe in treating people asindividuals. our values are trust, ownership and one team which reflect theattitudes and way of working everyone here displays on a daily basis, and whichare key to the delivery of the outstanding level of personal service we offerour customers. we’re committed to creating a diverse andinclusive workplace where every colleague has an opportunity to fulfil theircareer potential. we respect and appreciate the value that our colleagues’unique differences can bring and offer consideration for anyone seeking a moreflexible work-life balance. remote working is also available although someflexibility may be required to work from our head office in skipton if needed. why work for us we’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ouremployee assistance programme, the opportunity to buy extra holidays andshopping discount vouchers. you’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded. more information on our benefits can be found here skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age proud member of the disability confident employer scheme about disability confident a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to disability confident. « return to the search results
Ark Workplace Risk Ltd
4 дней назад
we are looking for an ambitious professional services & support manager to work for a risk compliance and safety software platform and mobile software provider. the purpose of this position is the management for scaling up and optional performance in supporting the software product. this is an exciting opportunity in a new start-up department to recruit and manage people, create new processes and implement tools creating an outstanding capability and reputation.this position would suit an experienced ps manager, consulting manager or application software project manager (erp, wms, field service, accounting, mrp or similar complex software) who has worked for a saas product or consultancy and is looking for a career promotion with more accountability, autonomy and control.you will have probably worked as an implementation consultant and have managed a team of consultants, you will know the issues involved with project work, travelling to client sites and the challenges of the implementation role.you will work with the implementation process through the discovery and scoping stage to plan the implementation strategy and allocate people. your background will have also been in software implementation with team management or consultancy management experience, within an enterprise application software consultancy environment.you will act as the link between the client and the consulting team, managing the change, creep, scope change, chivvying the client along, corralling the team, managing their diaries and keeping the client happy and informed. what the professional services manager will do, is consulting, requirements, training, software implementation and go-live. key responsibilities• lead and manage all activities within the support and onboarding teams.• work with sales and customer success teams to ensure that all work is managed and delivered effectively to ensure the best possible customer experience in line with the business sla’s.• identify, map and document all support & onboarding processes to ensure the efficient running of the support & onboarding functions. ensuring a seamless customer experience. implement any new processes, following approval from the director of customer success.• maintain an ethos of continual improvement to ensure that all processes, tasks, and generally all work is being delivered in a time and cost-effective manner - for example, review of support tickets to identify any trends, review of clients active within onboarding with a view of helping improve customers success’, whilst liaising with the director of customer success to ensure any viable solutions are included in appropriate sprints.• maintain a comprehensive kpi dashboard for the support & onboarding and ensure these are used effectively - for example, average ticket response time, average call time, agent inbound and outbound, customers in onboarding and their status.. ascertain trends in case types for continual improvement.• ensure regular use of reporting e.g. new deals from sales, know what accounts are active during onboarding, who the top accounts are and what their status is and ensure this is known across the delivery team. actively monitor team performance through the use of reports and dashboards.• create a system to collect and review customer feedback on all support and onboarding interactions, monitor this regularly, and feedback to the customer success, product and customer experience as appropriate.• be the point of escalation for all priority one client issues, working closely with the platform and customer success teams to ensure customer responses are being handled quickly and efficiently. create incident reports to be shared internally and externally.• act as the point of escalation with any customer/other operation issues to ensure these are resolved in a timely manner and any learnings are fed back.• review and feedback for training on areas of common cases to ensure training can be used to minimise case volumes.• manage the support & onboarding team through kpi’s and appraisals, providing regular feedback during 1-2-1’s and developing individuals within the team.• identify skills gaps/weaknesses and ensure there is a clear plan to provide training and support to address their needs and provide better career progression.• manage holiday and sick leave for both teams, in relation to the employee handbook. along with conducting interviews, reviewing team resources and managing the overall hiring process.• maintain a good understanding of the risk compliance safety technology sector and have overall commercial awareness for the business.• have a high level of communications skills which can be used to help develop the support team. be the voice of the support across the business, ensuring efficient interdepartmental communications.• be accountable for the accurate billing of all client installations and usage. ensure monthly checks are carried out and implementations are reviewed on an ongoing basis e.g. overages sheet, non vs billing for bundled packages• drive a culture of positive hard-working behaviour and customer-first across the team. leading the team by setting a professional example always in behaviour, attitude and results. the company sells and implements fully flexible, customisable software that is cloud-based and works seamlessly on mobile. it covers compliance management, risk management, incidents and much more.you will have the chance to handpick your new team as the workload increases and client acquisitions grow currently we have 5000 daily users.