What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
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About this role:
Are you passionate about technology, enjoy working with multiple teams and comfortable working in a target driven environment?
We are looking for a Client Partner to join our Client Services Organization in our state-of-the-art Egham Office. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to C-level individuals in some of the world’s most successful companies. You will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention. You will work with German speaking clients and will have the ability to utilise your professional German language skills on a daily basis.
A typical day might look like:
Responsible for managing relationships with 250 clients
Support the on-boarding of new clients and renewal of existing clients
Partnering with senior team members to identify the client’s key initiatives, providing solutions to ensure your client base receives value
Interpret and deliver customized research
Partner with senior team members to conduct quarterly review calls and plan for success
Ensure client satisfaction, retention, operational efficiency and quality
You may have:
Bachelor’s Degree preferred
1-3 years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships
Interest or experience in IT related industry
You’re great at:
Building relationships over the phone with senior level individuals
High personal motivation, self-management and detail oriented
Experience within a performance based environment preferred
Passion for customer service
Excellent verbal and written communication skills - German and English
Strong computer efficiency
Ability to plan and prioritize daily tasks/responsibilities
Demonstrated ability to work well under pressure
Collaborating with others to overcome challenges
Meeting or exceeding metrics
An upbeat, positive and collaborative working environment
Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible growth with expectations to double in size by 2019.
Competitive compensation and performance based bonus structure
Company benefits such as: Free onsite Gym, Health Insurance, Tuition Reimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers
Job Requisition ID:36316
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