customer representative

How would you like to work for the UK's number one pet insurance provider?

We have an exciting opportunity to join our Petplan department as a Customer Representative for our Brentford office. If you are looking to join a global organisation that supports and encourages your own personal development and progression, this could be the role for you.

Our customers are at the heart of everything we do and we are looking for people with a passion for great customer service. Petplan offers quality insurance for loved pets and so we are looking for someone who is empathetic, friendly and professional to be able to deliver the high level of service our customers expect.

After completing a comprehensive virtual training programme, you will be responsible for answering inbound telephone calls from new and existing customers. Day-to-day, you will be dealing with a variety of different types of calls such as general enquiries, policy renewals and new business. You will be required to promote and upsell additional features relating to each customer's policy.

Your training and development is paramount, and once fully trained, a personal development plan will be installed for each employee focussing on your career path with Allianz.

Hours:

Our operating hours are: Monday-Friday 8am-8pm and Saturday 9am-5pm (you will work 2 in 5 Saturdays - when you work a Saturday you will get a day off in lieu). You will work a variety of fixed shift patterns covering the operating hours to cover 37.5 hours.

Additional Information:

Please note, you may be required to start your training programme virtually at home in accordance with government guidance relating to Covid-19. The Recruitment team will be able to provide more information to you about this.

Skills & Experience:

* The confidence and ability to deal with complex customer service and sales enquiries
* A good level of competency in Maths and English
* A passion for pets and animals
* Good communication skills and a positive attitude
* An understanding of a compliant and target driven environment
* High levels of resilience, perseverance and self-motivation
* A dedicated workspace in order to deliver excellent customer service in a current virtual world

What We Can Offer You:

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that's perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

* Competitive salary £21,368
* Flexible buy/sell holiday options
* Competitive bonus scheme
* Generous pension contributions
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts

About Us:

At Allianz we want everyone to bring their full self to work, so we invest in our people's personal and professional development. This helps us build the high performing workforce of tomorrow, but don't just take our word for it - at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.

We're at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We're building our future together, and we're excited about the possibilities ahead - interested in being part of the team?

Additional Requirements:

At Allianz we believe that the difference in our people makes the difference to our business. We're committed to removing any barriers in our recruitment process so if you're having difficulties with your online application or any other stage, please contact us.

Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.