datacentre engineer

Data Centre Engineer

Location: Stevenage

Package:  up to £35,000 + 25 days annual leave + 3% Flex Fund + Life Assurance + Pension

The company
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

The day job
The position of  Data Centre Engineer will work within the service support team to help ensure overall availability and reliability of servers and data centre equipment. This will involve providing guidance to users and support staff, server maintenance and local monitoring, server installation, testing and decommissioning, actioning trouble tickets and requests, and acting as the local hosting support representative of the wider Sopra Steria Global team.

SC Clearance is required for this role, all applicants must hold or be eligible to obtain

Key Responsibilities

• Ensure valid backups are performed

• Ad-Hoc restore of data

• Installation of Server software patches and AV software

• Provision of additional storage as required

• Commission/Decommissioning of hardware

• Performance monitoring of Data Centre equipment

• Resolution of customer incidents

• Initial investigation of server faults and support to issue diagnostics

• Receipt and management to completion of trouble tickets and request regarding servers.

Essential Skills

• Experience in server hardware maintenance, server builds and configuration

• Knowledge in Maintenance of virtual server infrastructure

• Windows/Linux System Administration in a datacentre environment for a minimum of 1 year

• Experience of IAM and working in AD environment

• Good Customer service skills

• Able to work as part of a small team

• Maintain accurate records and documentation both written and on fault management systems

Desirable Skills

• Knowledge of storage technologies

• Knowledge of server models and capabilities

• Understanding of LAN/WAN Technologies

• Willing to work out of hours and attend remote sites

• Experience applying ITIL methodology

Reasons why you should apply to us

• We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
• We have an enviable client list – we work with some of the biggest names out there
• We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count 
• Our goal is to disrupt the market, not just follow the status quo
• Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions