Job Title: IT Project - Service Delivery Manager Job Id: RIL-2K20-002 No. of Positions: 1
Renaissance, an equal opportunity employer, recognizes that our success in our mission is due to the remarkable talent and dedication of our employees. We offer competitive salaries and benefit packages in a casual and fast-paced work environment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are looking to recruit IT Project - Service Delivery Manager with 10 plus years of commercial experience with sound Analytical and problem-solving skills. Ideally from a software development / Programming background you will need to be a proactive and versatile team player who is able to undertake all Software Development / Project Management / Service Delivery activities with minimal supervision. The candidate should have sound knowledge in SDLC, ITSM, PMO, concept. Strong experience in IT SDM space, IT Service Design and Project Management. You should be a quick learner and some self-motivated personnel having good communications skills. NVQ Level 6 / Bachelor Degree or above qualification with 3 years’ professional experience. Salary £36K - £45K depends on experience. Weekly 37.5 hours work on flexi working system with 24 days annual holidays excluding Bank holidays. Degree in IT is preferred. Behavioural competencies / leadership qualities • Positive, can-do attitude with the ability to encourage and motivate fellow team members. • Deliver quality solution by adopting methodologies and best practice. • Logical thinker with strong Problem-solving skills. • Experience of working to and delivering to deadlines. • Builds and maintains effective relationships with colleagues and customers; is respected and trusted. • Flexible in working under changing and different work settings. • Conveys a strong sense of urgency and drives issues to closure.
Technical / role specific competencies
Drive the efficiency and effectiveness of our service management processes, managing any risk to the operational service Responsible for the delivery and support of live' services delivered to the business within a specific domain Continually drive improvements, service reliability, performance and in practices and cost efficiencies Management of sprints in accordance with the scrum framework, ensuring all ceremonies are in place and effective Proactive management of risks/issues and removal of impediments Project reporting; both from a sprint perspective and wider overall programme level view (inc. steering meetings) Financial/budget planning and management. Resource/schedule management. tasks and dependencies are included. Ongoing management of those plans to achieve the delivery goals Work with key stakeholders to manage the deployment of all aspects of the project assigned to Identify and mitigate potential risks for delivery of products Operate as a full member of the team; Project Manage all aspects of specific work packages Working with stakeholders to ensure Design; Delivery; Technical Build; testing; MI requirements etc are managed and delivered to date and time Completion of detailed plan for the medium term including MSP; Resources; costs Completion of the detailed design phase to time and quality; working with the Design team to secure stakeholder sign-off at all stages. Development of stakeholder relationship with suppliers; including preparation of joint plans; proposals and any design and build documentation. Completion of the high level plan through to Go Live and BAU handover. Experience in the delivery of projects; with particular emphasis on the management of suppliers and stakeholders Experience of governance and risk control frameworks Good planning and organisational skills Strong leadership; people and communications skills Possess strong analytical skills with a proven ability to persuade and influence senior decision-making. Build and maintain internal/external customer relationships and through the definition and application of service management principles and processes, instill a culture of exceptional customer service throughout IT and IT partners Educate and evangelise the ITSM functions and processes to our stakeholders and peers Work in close collaboration with the project managers, service owners and functional support teams to identify and implement service improvement plans Support IT vendor managers in the management of key partners against defined service level agreements (SLAs), in relation to contracted services, ensuring the SLAs are achieved; service quality and customer expectations are met Support IT Service Delivery colleagues and teams in meeting shared goals and service levels Build and maintain positive relationship with the management landscape across IT
Essential Experience/Skills: ITIL Certification SCRUM Master Certification Ability to influence stakeholders Adopting a collaborative approach Understanding of operational environments In-depth Service design skills Functional experience of managing Major Incidents, Problems and Releases Experience of designing and managing the transition of services from inception, build, test, launch and operation handover Experience of IT Project Management and knowledge of Development & Configuration life cycles Innovative thinker - able to turn customer requirements into workable solutions Able to influence others.Ability to bring people together and galvanize them, focused on shared objective « Return to the search results