Homes for Students
job title: customer service advisor hours: full-time, 40 hours per week salary: £21,000 per annum location: reading homes for students is one of the uk’s leading providers of student accommodation. we have an excellent track record and take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. homes for students is part of the anuk national code, which demonstrates our commitment to providing good quality housing for students. homes for students have a vacancy for a customer service advisor at its new century place property in reading. the role involves providing a meet and greet, reception and fm help desk service as well as supporting all back office functions and providing administration support to the operations team and property manager. the roles includes supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts. the ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery. you will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone and in person. you will provide a professional helpdesk and telephone service, answering calls promptly and helpfully. you will also be required to conduct room viewings and sales. to be successful in this role, ideal candidates are required to have excellent it skills along with superb customer care, communication and interpersonal skills. you should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. the successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints. previous experience in a customer service role is essential. job type: full-time salary: £21,000.00 per year
west midlands (region)
commercial/domestic loss adjuster/major & complex loss adjuster - home based with travel around the midlands area. davies group are looking to recruit major & complex loss adjusters / commerical/domestic loss adjusters to work within our property claims team. you'll be carrying out the adjustment of high net worth, major loss and other complex claims including escape of oil. duties & responsibilities: a willingness to travel within the uk and flexibility in working arrangements to meet business requirementsto handle claims in line with company requirements and particularly the demanding service standards of m&clu clientsto ensure key performance indicator targets are reached and maintainedto actively progress and control all casesunderstand and effectively implement company and individual client proceduresensure technical accuracy of the highest standard and produce reports of highest qualitybe flexible at all times and able to accommodate appointment requirementsbuild effective relationships with clients, brokers and policy holders skills & experience: high-level of experience within an adjusting role, including major lossesproven track record of property adjusting and hnwability to work under pressure in a fast paced and changing environmentdependability and persistence are essentialflexible approach and adaptable to changing prioritiesfull driving license requiredacii and acila qualifications preferable what we offer: company vehiclepension - matched contribution up to 5%life assurance (2 x basic salary)free headspace membershipeye test vouchers the salary for the role is £45k - £55k pa depending on experience level and qualification. the hours are 37.5 per week monday - friday. interested? for more information, please click "apply now" to be redirected to our recruitment portal. davies group endeavour to recruit from the widest possible pool of suitable candidates. if you require any adjustments or special arrangements to be made to our application process on account of a disability please contact human resources.
Cambridge City Council
electrical supervisorhours: 37 per week contract: permanentsalary: £34,728 - £39,880 per annum (city pay band 6) primary office location: cambridgeflexible working: available for this roledriving: a full driving licence is requiredclosing date: 12 noon, 24th march 2021interviews: tbchere at cambridge city we work as one council to achieve our vision where people matter, where cambridge is a good place to live, learn and work and where we care for the planet. there are many benefits of working at cambridge city council these include flexible working, a healthy learning and development programme and a health and wellbeing programme for all staff. we are a forward-thinking council with an exciting future.we are looking for a customer-focussed, resilient individual to join our housing maintenance & assets service in a newly created role. the successful candidate will have responsibility for the direct line management and supervision of our multi skilled operatives with a core trade of an electrician and also for the certification of electrical installation, test certificates and repair work (acting as secondary signature of work of our other in-house electricians under the napit scheme in the process). with your extensive, technical electrical knowledge you will be able to solve problems and work in a fast-paced environment. we will look to you to ensure that compliance inspections and delivery quality standards are met by our in house team and external contractors, prioritising follow up management actions.you will be able to use your excellent communication skills to deliver toolbox talks and will be approachable and well organised as you will be our named technical expert in this area. proud member of the disability confident employer scheme about disability confident a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to disability confident. « return to the search results
enstar is a leading global insurance group that delivers innovative insurance solutions through our network of group companies. spanning a 26+ year history of operating in the run-off space, we leverage our ability to thoroughly understand risks and liabilities to create ideal legacy solutions for our partners. founded in bermuda in 1993, enstar was created through acquisitions to become, by 2013, the industry’s largest stand-alone run-off consolidator. with more than 1,000 employees in 20 offices, enstar has more than doubled in size in the last 5 years with a shareholder’s equity in excess of $5.8 billion. we are looking for an experienced claims adjuster to join us within our london market team where you will be involved in global risk claims with international clients. you will investigate, evaluate, negotiate and adjudicate claims within authority and in a manner that consistently meets or exceeds our claims policies and procedures and will be responsible for negotiating settlements as part of the market and pro-actively seek to identify and progress direct settlements solely for enstar companies or to extend market settlements to other enstar companies. key accountabilities & deliverables the adjusting of claims either via paper or electronic presentations as required for all syndicates and/or group companies.setting appropriate and accurate case reserves in accordance with the company’s reserving philosophiesmanaging attorneys and negotiate and liaise with co-insurersnegotiating settlements as part of the market and pro-actively seek to identify and progress direct settlements solely for enstar companies or to extend market settlements to other enstar companieskeeping up to date with lloyd’s market claims initiatives and attending market claims forums if relevantreporting of claim developments and account information to management skills and experience experience in adjusting claims in the london market or equivalent suitable experience to the classes of business handledstrong technical knowledge of the insurance market, with particular focus on the construction business sector.a strong understanding of london market claims systemsfully conversant with lloyd’s claims principles & minimum standardsextensive knowledge of contract wordings, coverage and reinsurance structures.
Ark Workplace Risk Ltd
if you were offered an opportunity to do what you love whilst helping to grow a company and make a real impact on the safety compliance of 100's clients - would you say yes? we are looking for a health & safety professional, who will work with our impressive list of clients and act as a pragmatic trusted advisor to ensure their risk and compliance goals are exceeded. at ark workplace risk we work with over 500 global brands. our refreshingly different approach to consulting has given us a reputation for being innovative, resourceful, and highly effective in helping put clients in control of their safety and compliance objectives. like all roles at ark workplace risk, you can expect your time at work to be enjoyable, diverse and challenging. we are a fast-growing company, looking for agile and dynamic professionals and we aren't obsessed with the job description. instead, we will encourage you to find autonomy in your position that plays to your unique strengths and helps you deliver with purpose. a typical day as our client lead, health & safety management consultant might include; partnering with a diverse range of clients to enable them to achieve their strategic health & safety goals and aspirations. you could work with a variety of investment funds, property management organisations and ftse 250 listed companies within the property & real estate, services, retail and transport & logistics and hospitality & leisure sectorscreating compelling presentations to communicate ideas and plans to our clientsdesigning, maintaining and improving our clients health and safety management systems.leading client projects and programmes, providing corporate management advice up to board leveldesigning risk and compliance programmesoverseeing a virtual team delivering risk, compliance, and safety projectsworking with colleagues across ark workplace risk to contribute new projects and developments - we have an open culture and are always looking to share and expand on our knowledge! requirements to make a real difference in this role, we have listed some of the key requirements below in terms of experience, knowledge and technical skills. we have also included some practical requirements; experience working as a health & safety manager and/or health & safety consultant experience working in client-facing roles that include advising clients on their objectives, creating proposed solutions to their problems and supporting clients with implementationfantastic rapport building and active listening skills; you can build long term relationships as a trusted advisornaturally pragmatic and confident personality and enjoys working with people! at a minimum be gradiosh qualified but cmiosh qualification is an immediate advantagea qualification in fire safety or membership with a recognised fire safety body is desirable frequent travel in and around london is necessary what do our current health and safety management consultants say about the role!? "the role of a health and safety management consultant is ever-changing, not one day is the same, which i love! not only do we have to be health and safety practitioners, but we also need to have skills in customer relationship management. we get to interact with clients daily, building strong partnerships to ensure their governance and risk management is suitable and sufficient, their success is our success. as thought leaders, we strive to guide our clients with current thinking and pragmatic solutions." salary range: starting at £65,000 per annum and upwards to £75,000 per annum based on skills and experience. contract type & hours: full-time employment 8.30 am to 5.30 pm monday to friday. place of work: this is an office-based position ec2v 5br. to apply please submit your cv. if you’re successful you will shortly hear from one of our talent team and make it through to the next phase of our recruitment process. we will endeavour to answer all applications however if you have not heard from us 7 days after submission you have not been successful on this occasion but please follow us on linkedin and we will keep in touch. we look forward to hearing from you!
Law Business Research
senior customer success executive location: london salary: £26- £28,000 per annum vacancy type: permanent/full time job summary law business research is an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. we create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. with a strong platform for international growth and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business. we support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds. we are looking for a senior customer success executive to provide professional and ongoing support to top tier international clients. delivering excellent customer service is key in retention rates and renewals for our products. you’ll also be working with our account managers and business development team to improve our renewal rates by volume and value. what you would be doing: responsible for delivering an excellent client experience for our getting the deal through and the law reviews products, working alongside our production and account management teams responsible for delivering high-quality client training programs management and delivery of the product’s reporting for the client update the group crm system to capture accurate information develop an excellent understanding of the key markets we operate in what we are looking for: at least 2 years client services or junior account management experience, ideally within a professional environment ability to upsell into clients through strong customer services excellent verbal and written communication skill strong relationship building and negotiation skills excellent telephone manner ability to provide product training to clients in return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent benefits package: 25 days holiday private healthcare cycle to work scheme season ticket loan gym membership pension life assurance to apply, please complete the application form with a cover letter explaining why you are suitable for this role via the apply link. we look forward to receiving your application.
yorkshire and humberside
we support our clients through the width and breadth of the nation, and this is only possible with our davies colleagues out in the field. if you enjoy using your expertise in a direct client facing role, joining davies as a commercial/domestic adjuster/ major & complex loss adjuster will be a great fit for you. our major & complex loss adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader davies team out in the field. the commercial/domestic adjuster position is 37.5 hours per week and requires frequent travel around the north of the uk. the salary for the role is £45k - £55k pa depending on experience level and qualification. so, are you a davies person? we’re looking for individuals who share our passion and want to play a part in shaping our future. being a davies person means being part of our exciting journey. our culture is the foundation of who we are. we don’t do "business as usual"! we’re set apart by our disruptive thinking, our unique "innovation lab" programmes, and a solid corporate social responsibility. as we continue to grow and diversify it’s crucial to us that all davies colleagues stay true to our "big idea": to inspire, deliver, empower and aspire. these values remain the cornerstone of what we do, and are especially important for those who represent davies out in the field. what we’re looking for: joining davies as our latest major & complex loss adjuster means that you'll be carrying out the adjustment of high net worth, major loss and other complex claims including escape of oil. it’s a busy role, with a broad range of responsibilities, but the fundamentals include: a willingness to travel within the uk and flexibility in working arrangements to meet business requirementsto handle claims in line with company requirements and particularly the demanding service standards of m&clu clientsto ensure key performance indicator targets are reached and maintainedto actively progress and control all casesunderstand and effectively implement company and individual client proceduresensure technical accuracy of the highest standard and produce reports of highest qualitybe flexible at all times and able to accommodate appointment requirementsbuild effective relationships with clients, brokers and policy holders training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas: high-level of experience within an adjusting role, including major lossesproven track record of property adjusting and hnwability to work under pressure in a fast paced and changing environmentdependability and persistence are essentialflexible approach and adaptable to changing prioritiesfull driving license requiredacii and acila qualifications preferable what we offer: you’ll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, corporate social responsibility events, innovation lab programmes, davies incentive programme, employee assistance programme, and other wellbeing services such as headspace app membership…. and much more! interested? take your first step towards becoming a davies person! follow our simple application process by clicking "apply now". davies group endeavour to recruit from the widest possible pool of suitable candidates. if you require any adjustments or special arrangements to be made to our application process on account of a disability please contact hr.
location: initial onsite training in our cork city location for 3-5 weeks, & then home based there after until the site reopens (please note: once in this role you will be considered an 'essential worker', so will be allowed to travel beyond the current restricted distance, if applicable, into cork, for the initial training period, being run in our covid-secure offices) hours: full time, 37-40 hours per week start dates: as this is an ongoing campaign there will be multiple start dates up to and including april 2021. if successful, you will be offered the next available start date subsequent to your assessment process being completed. we're supporting our clients as they adapt to the unprecedented circumstances brought about by covid-19. as a result, we're currently only recruiting for essential roles during this time. about capita customer solutions capita customer solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. we have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: customer service and sales, credit management, agribusiness, quality assurance, finance processing and multilingual working with well know brands such as electric ireland, bord gais, vodafone and dublin airport to name but a few. what you will do: as a customer service advisor, you will be supporting a well-known utilities supplier, providing a fantastic customer experience on all interactions, leaving a lasting impression. you will be supported with extensive initial onsite training, so that we can help you build the knowledge and skills required to work from home with confidence. you will: • deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis• ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner• accurately record all contact interactions on systems in line with expected process• ensure you give a positive image and great first impression to all contacts• build sustainable relationships of trust with customers, team members and clients through open and interactive communication your experience and attributes will include: • being highly methodical with a thorough attention to detail• having excellent organisational skills• having the ability to work to stringent customer service sla's and kpi's• demonstrating confidence and the ability to communicate clearly and effectively• showing excellent pc (including the microsoft suite, most notably excel) and data entry skills• bringing a proactive attitude with the ability and ambition to develop role in the future what's in it for you? • a competitive basic salary• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more• 22 days holiday• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology you'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. there are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. our purpose is to create a better outcome for you. what we hope you will do next choose 'apply now' to fill out our short application, so that we can find out more about you. all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. it's important to note that many of our sites are now closed and employees are working remotely where they can. however, where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. we also have clear policies on business travel and continuity. the welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time. we're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. we recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. proud member of the disability confident employer scheme about disability confident a disability confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. it is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. for more details please go to disability confident. « return to the search results
background and role imcd uk is based in sutton, surrey, and employs around 175 people. the role of sales/supply service representative (ssr) is a customer services role which places our ssrs as the first point of contact for customers/suppliers and building strong relationships. ssrs are vital to the imcd business working in all market sectors. your responsibilities at imcd: responsible for placing supplier purchase order on our erp systemplacing purchase orders based on customer/supplier requirements, stock holding and product stock levelsdealing with queries relating to these orders such as price queries and delivery delaysmaintaining stock levels in accordance with our stock policiesdeveloping and maintaining good relationships with suppliers and colleaguesdeveloping good communication skills via email and phone with internal and external suppliers/colleaguesfollowing best practice in relation to imcd goals and valuesworking with our third party warehouses and hauliers to resolve any purchase order queries such as damages and delays.resolving any purchase related complaints and recording these so that we can look for areas of improvement.managing workload in an efficient and organized way, keeping the erp system/colleagues up to date where necessary.efficient and supportive team working your profile: administration experience - close attention to detail is vital for this role, and you will demonstrate experience of carrying out administrative work in previous role(s).purchase / stock control experience - you’ll have previous experience working within a purchasing / stock control role (any industry).excellent communication skills - an essential! not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding client’s orders and colleagues instructions.resilient, and able to multi-task and work under pressure - no two days are the same at imcd. we work at a fast pace, and often encounter tight deadlines. you will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.solutions-focussed - our ssr teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. you will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements.a can-do attitude - our values are central to all that we do. you will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider teambeing a team player - supporting colleagues when needed and working as part of a team is essential to your team’s successbeing highly numerate - we work with numbers a lot on the ssr team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. we will ask you to undertake briefit skills - we will happily train you on jdedwards & salesforce (two of our key systems), but we would like you to have a good understanding of word and excel and be comfortable producing emails and lettersmaths/numeracy, attention to detail, and written communication assessments at first stage.gcse (or equivalent) maths and english grade c or higher other information nearly 3,000 staff globally, 180 in the ukuk office based in sutton (near the station)standard working hours are monday-friday, 37.5 hours per week. for this role, we are open to offering reduced hours (minimum 22.5 hours per week) and/or flexible start and finish times. please talk to us at interview about the flexibility you need.team 625 days holiday + great benefits
Hermes Parcelnet Ltd
nottingham, nottinghamshire, noc ode
as a business, hermes is shaped by our four values of do the right thing, dare to be different, strive for more and be customer obsessed. we run our business by these values and they are reflected in all of our positions, especially for newly created roles like our health & safety officer covering our central area. hermes operates 2 national hubs, 26 depots & 500+ sub-depots employing 3,000+ hermes employees with 13,000 self-employed couriers accessing our sites, because of our scale we cannot overstate how important it is to operate safe, compliant sites that are leading the industry in embedding safe working practices. reporting in to our hses manager, you will be at the forefront of continuing the implementation of legislative health, safety & environmental policies and internal hermes policies. you will business partner with the area manager for your area & individual site depot managers to ensure that your sites not only meet all current hses legislation but are pro-actively encouraging hses best practice. you will assist in both the creation & implementation of all new risk (health & safety, environmental, dangerous goods) policy, processes and procedures, initiatives & other mandatory processes such as quality iso901 and environmental iso 14001, ohsas 18001. we operate a very pro-active hses team and this is shown in our gaining of the iso 9001/14001 transition standards 5 months early & ahead of many logistic businesses. you must be of a similar mind-set to be successful in this role. you have to be a confident and articulate communicator as you will be responsible for building strong working relationships with your stakeholders; as you will deliver planned initiatives identified in the national uk hs&e plan via pro-active and practical approach to all risk matters. to build those strong working relationships, there is the expectation that you will be on site at least twice a month so a full driving license is necessary for this role. the depots that you will support are coventry, birmingham & nottingham so being within a commutable distance of these sites would be preferred, ideally located near northamptonshire or milton keynes. because of the 24/7 nature of our operation, this is not a monday-friday, 9-5pm position. to support our operation fully, there will be occasions when you will be on site across the night shift and potentially weekends as needed. this role is initially a 6 month contract but could become permanent ideally, to be successful in this role you will have experience of managing the hses policies and implementation of them in a logistics, fmcg or manufacturing environment, either multi or single site. you will have iosh and nebosh qualifications and the ability to influence stakeholders at all levels. we understand that our hses officer position is not an easy job, it’s a lot of responsibility but should you believe you have the experience and desire to implement change, we want to hear from you. we can offer you a salary that’s hard to beat, bonus, company car, 26 days annual leave plus bank holidays, great benefits including extra opt-in benefits. hermes isn't just about parcels; it's about people and being part of a team. building those key relationships internally and externally, delivering an excellent customer service experience. if you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of hermes! « return to the search results