business intelligence reporting analyst

£35,500

每年

PERCEPTA UK LIMITED

13 天前

DUNTON

截止时间： 25 March 2021

积分体系签证计算器

职业名称

Business Analyst

标准职业分类代码

2135

最低薪资

£36,600

强制要求

20
20
10

可议要求

10
20
20
20

🚫 您必须满足所有强制要求

70/70

请注意我们使用的是自动算法检查签证规则，有时可能会出错
该信息不构成法律建议，仅用于一般信息目的

通过 reed 申请工作
Business Intelligence Reporting Analyst

Salary up to £35,500 & Benefits 

Location: Percepta UK, Dunton, Basildon, Essex - SS15 6EE

An incredibly exciting opportunity has arisen for an experienced Business Intelligence Reporting Analyst.

The Business Intelligence Reporting Analyst is responsible for providing reporting and analytical support across the organisation to enable data-driven decision making and support strategic planning by Percepta leadership. As a key member of the Centralized Reporting Team, this position is responsible for an enterprise-wide approach to data management and reporting through business intelligence reporting initiatives. The team will create and maintain a variety of contact center operational reports, both automated and manually generated and will be the key point of contact for operation leadership’s and client reporting needs.

At Percepta, we are all about loyalty. We want to help people build stronger, long-term relationships with our client’s brands. To do that, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty. Nothing pleases us more than an opportunity to bring more great talent into our business, so now maybe your chance to get involved.

Key responsibilities in this role include:

  • Work directly with clients and Percepta leadership to develop, design, enhance, and generate contact center reports for end users taking highly complex information and producing user-friendly reports for review by management and clients
  • Ensure the integrity and 100% accuracy of all reports distributed from the Centralized Reporting Team 
  • Participate in development and UAT phases of all new reports and report enhancements
  • Develop procedures and operating instructions for all reporting processes and applications.
  • Provide production support through problems analysis and resolution to correct deficiencies within reporting applications
  • Actively participate in call routing discussions to identify data collection and reporting needs
  • SME in terms of process and data collection for all applications utilized by the Reporting, Operations, and WFM teams.
  • Work on activities, projects, and requests for data extrapolation as requested by Percepta Leadership
Experience and Qualifications:

· Minimum 3 years of work experience as a contact center data and reporting analyst

· Minimum 5 years of work experience in Microsoft Excel to include VBA, macros, pivot tables, and advanced functions

· Experience with SQL, SharePoint Reporting, Access Databases

o Oracle SQL Developer, MS SQL Management Studio, and MS Business Objects Experience Preferred

· Technical understanding and experience with call center tools, telephony systems and contact management center systems (Avaya CMS, Aspect Workforce Management / eWFM)

· Proven experience with MS office suite including Excel, Word, PowerPoint, Visio, Access

· Advanced Excel (formulas, Pivot Tables, Charting/Visualizations, Reporting, and Dashboard building, and VBA)

· Experience with designing reports utilizing OLAP cubes as the data source

If you are interested and you are keen to develop your career within a growing company, then why not apply today?

通过 reed 申请工作