commercial insurance client service advisor

ResponsibilitiesClient Service Advisor – Corporate Risks. (Chelmsford, UK)

We’re hiring!

Aon are currently recruiting an Insurance Client Service Advisor to join our National Corporate team in Chelmsford, UK.

About Aon

Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 59,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.

Aon is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants are considered for employment without regard to age, race, colour religion, sex, national origin, sexual orientation, disability or veteran status.

About the Role

As an Insurance Client Service Advisor some of your key responsibilities will involve;

Working with Client Managers to ensure the highest level of service to each assigned Client in line with the agreed SoSA and Client Promise Plan.
Liaise with Client Managers to fully understand the Client's business and insurance requirements.
Contribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc. as required including visits to Clients.
Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
Comply with regulatory and other standards as directed by line management.
Understand and comply with ICOB rules, Sarbannes-Oxley, BiPar and Aon business procedures.
Take ownership of problems and their resolution, seeking assistance where necessary.
Update Aon systems (such as working documents, GRIP) per agreed parameters.
Identify improvements in Client risk & insurance programme design.
Identify potential improvements in programme design for Clients and make recommendations to Client Manager.
Implement recommended changes for Clients, if required.
Negotiating renewal terms, Mid Term adjustments and cover extensions.
Come fully prepared for the internal renewal strategy meeting.
Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required - fully support the broking function to achieve optimum solution for the client.
Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
Co-ordinate global programmes and effectively communicates with the global network and Global Risks.
Provide ongoing communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers.
Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community.
Contribute to Client programme strategy.
Professionally represent Aon, demonstrating an understanding of corporate objectives.
To be seen by colleagues as someone who is supportive and helpful.
To continually improve personal knowledge through appropriate training and implement appropriately.
Contract Certainty.
Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriate.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

As an Insurance Client Service Advisory our skills and qualifications will ideally include;

Ability to positively engage clients
Ability to work efficiently within a structured process
Relevant technical commercial insurance knowledge
Demonstrate good communication, decision making and problem solving skills
Ability to co-ordinate activities within a cross-functional team
Ability to use insurance industry IT systems to efficiently deliver client service
Ability to appropriately engage with relevant outsourced parties
Compliance with regulatory and business procedures
ACII or equivalent, preferred
Good level of technical insurance knowledge
Polite, professional and a clear communicator