Aon are currently seeking to appoint an Insurance Client Manager/Team Leader to join our Professional Services team based in Chelmsford.
The primary responsibility of this role is to manage a portfolio of clients across the full proposition of Professional Services as well as leading and supporting other Assistants or Client Service Advisors, with the objective of ensuring retention and satisfaction of clients. This is an office-based role and is built upon excellent service and specialist product knowledge `
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. The FCA’s Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour
About the Role
Your impact as an Insurance Client Manager
Supporting the delivery and development of existing business in accordance with plans
Lead, coach, train and support Client Service Advisors
Maximize renewal and retention of existing accounts
Achieve revenue targets
Drive cross sales through the identification and conversion of additional business opportunities from current clients
Preparation of renewal documentation including liaising within insurers, invitation, renewal schedules and clarification of claims within SLA’s.
Providing technical guidance on coverage issues to clients and/or the branch network.
Uphold knowledge of any market trends and provide reports/data for MBR or business reports including lost business
Adhere to Compliance with business reporting requirements and FCA regulations.
Ensure work review targets are met through working closely with Operations and Regulations teams and provide feedback and coaching where required
Manage workflow through the allocation and management of team(s) and own diaries
People Management to include the performance management of Client Service Advisors including 121’s and coaching
Support Team Manager or Client Manager Director with day to day operations of the team(s) including any general office duties