Senior Infrastructure Engineer – Exciting and complex defense customer site! Location: Salisbury Salary: up to £45,000 + 25 days annual leave + 3% Flex Fund + Life Assurance + Pension You must be eligible to gain SC level clearance.
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.
Sopra Steria’s Aerospace, Defence and Security (ADS) business unit designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s public and private sectors. In ADS we foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets
The day job
This is a fantastic opportunity for an experienced Infrastructure Engineer to provide third-line support to site teams and projects on this established Sopra Steria defence account. You will cover both hardware and software support on a large and challenging secure site, as well as providing integration reports on new software and hardware entering the estate, and package and distribute software components to the Enterprise using Microsoft SCCM. This is one of our most prestigious defence secure customer sites, you will make a real difference.
Microsoft SCCM administration to an advanced, professional level
Administration of support queues - Incident and workload management Progress incidents and problems to their conclusion
Report anomalies and escalate issues to Team Leader
Provide third-line support to site teams and projects
Writing, reviewing and maintaining processes and procedures
Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
Work with business and security frameworks (ITIL, JSP, IMM
Microsoft SCCM Administration - Software distribution, OS deployment and monthly Patches
Third-line experience within a customer - client side - support environment, and an appreciation of the impact of problems on the customer business.
Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.
Scripting - PowerShell, VBS etc.
Software integration and compatibility testing, as well as operation build and modelling
Able to effectively troubleshoot application packages
Accreditation to technical level or equivalent essential (ex: MCSE) and accreditation in another technology area preferred
Application virtualisation and sequencing such as APPV
VDI Management and Support
Endpoint device control (Ivanti)
Secure remote access
Reasons why you should apply to us
We’re big – really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
We have an enviable client list – we work with some of the biggest names out there
We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count
Our goal is to disrupt the market, not just follow the status quo
Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions