Sopra Steria is a European leader in digital transformation, which provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. We are trusted by leading organisations to deliver successful transformation programmes that address their most complex and critical business challenges.
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
The day job
This is a phenomenal opportunity to join a very sophisticated IT site that can offer innovative technologies and serious career growth. Are you ready to grow and join an Organisation that can make a difference? As part of this experienced team of 3rd and 4th line Engineers, you will be responsible for second / third line support to a variety of desktop systems. This includes performing installations, maintenance, performance optimisation and solving problems on a wide range of desktop infrastructure technologies.
In depth technical support of a Windows desktop solution, including troubleshooting and problem/defect root cause analysis seeing through to full resolution.
Management of virtual desktop infrastructures hosted within Citrix XenDesktop.
Test and Release Windows desktop security patches.
Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
Maintenance of AD Group Policies applicable to the desktop estate.
Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities.
Handle customer problems promptly; escalate issues according to established procedures.
Be agreeable to participating in a 24x7 call-out rota and working some evenings and weekends if necessary.
Required skills You need to have:
Understanding of patch management and deploy patches
Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2016 (AD \ GPO \ PowerShell) and Windows10
Understanding of computer networks.
Must hold current DV.
It would be great if you had:
Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
Ability to identify and mitigate network vulnerabilities and explain how to avoid them.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Full time permanent Location London Security Clearance Level DV Internal Recruiter Jane Salary to £52000.00 Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.